Minneapolis, Minnesota Comcast
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come.
Job Summary:
Responsible for the daily operations of a location within the Customer Service Center (CSC) channel. Provide leadership, guidance, coaching and motivation to the retail sales consultant team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best, and act as a mentor to foster employee professional development. Collaborate with other CSC leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms, and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning, and organizing and securing. Demonstrate advanced knowledge of Comcast products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.
Core Responsibilities:
-Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of Retail Sales Consultants.
-Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum andable to provide an exceptional customer experience.
-Ensures store environment consistently follows published planograms and branding standards, and that all customer demos are fully functional atall times.
-In cooperation with store manager, oversees all daily sales floor responsibilities, including proper daily staffing and scheduling, dress code compliance, sales huddles, resolution of customer escalations, lunch break management and store/workstation cleanliness.
-Responsible for daily store operations, including formulating and interpreting policies and procedures, stocking and accuracy of equipment inventory, prompt processing of returned inventory, cash handling compliance, organization of stock room, and consistent execution of store security protocol. Maintains compliance with all store operating procedures (including cash, inventory, etc.) through regular employee observation, coaching and discipline.
-Participates in and reinforces training for new product launches andpromotions.
-Assesses individuals and team performance and, where applicable, provides performance management plans to narrow competency gaps, and provide corrective action.
-Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Interview and selects new employees.
-Audits the execution of store policies and procedures such as retention, payments, equipment, sales integrity and revenue assurance.
-Remains current on new and current products and services, industry and competitive trends, and reinforces findings with the team.
-Builds team schedules based off the needs of the business.
-Demonstrates a high degree of self-motivation and maintains a professional appearance, including exercising significant independent judgment and discretion with respect to significant matters without direct oversight of supervisor.
-Maintains punctual attendance and flexibility to cover multiple locations throughout the operating area and is available to work evenings, weekends as needed.
-Stands on feet for long periods of time.
-Occasionally lifts and carries loads of 25 lbs or more.
-Other duties as assigned.
Job Specification:
- Bachelor's Degree or Equivalent
- Generally requires 4-7 years related experience