Customerexperiencereport.com

Author: Kirsten Jepson, Senior Director, Product Marketing “I’m not dead yet,” cries the old man in the classic movie “Monty Python and the Holy Grail,” as the undertakers try to throw the protesting pauper on their cart of cadavers. Similarly, it...

J.D. Power: Big Banks Show Significant Gains in Customer Satisfaction As Midsize Banks Decline And Regionals Plateau Improved Technology and Better In-Person Interactions with Millennials Drive Historic Performance Improvement among Nation’s Largest...

Walmart Pay may face some challenges in driving adoption With Walmart experiencing slower growth in online sales, attention has turned to its mobile wallet, Walmart Pay, which brought the retailer up a notch in the mcommerce space but lacks a strong...

The first quarter of 2016 is behind us. Today, we take a look at how UK retail and e-commerce have performed and where the trends may take the industry to the end of the year. The British Retail Consortium reported March sales were down 0.7% due partly...

Good morning everyone. Thank you for inviting me to speak today at the WorldDAB General Assembly 2015. I have had the enormous pleasure and honour of being the Minster responsible for radio in the UK over the last five years. Radio is a very important...