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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

At FE International we have over 5 years of extensive experience selling e-commerce businesses of various sizes and niches. With online success stories like those you are about to read about below becoming increasingly common, it’s no surprise e-commerce...

Think about the last gadget you bought or a restaurant you recently tried for the first time. Chances are, you probably read online reviews and considered a few different options before making your decision. We all tend to do greater due diligence in...

“Digital” has come a long way since its origins as 1s and 0s and has quickly evolved into a strategic priority for nearly every company. As organizations wrestle with the talent and leadership implications of digital, a major obstacle to making critical...

[caption id="attachment_76100" align="alignright" width="180"] Download Building an Optimized Business[/caption] Editor's note: This is an excerpt by Jeff Sussna from our recent book Designing Delivery. This excerpt is included in our curated collection...