Customer.guru

We get by with a little help from our friends. So if you’re looking for inspiration with your customer experience programs, you’ve come to the right place. We’ve gathered 30 top resources and articles to help you improve NPS and pad out your reading...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

I’m super excited to be doing this BigCommerce review – I’ve used the product for more than three years for one of my online stores, and I’m eager (like a beaver) to share my experience (both the good and the bad) with you. Spoiler alert: it’s almost...

As developers for tablets and smartphones we like to keep abreast of the latest mobile technology developments . This is a daily digest of mobile development and related technology news gathered from the BBC, the New York Times, New Scientist and the...

Dashboards are used pretty heavily by development, operations and product teams nowadays, but earlier this year we in Customer Success got to thinking that we could really benefit from them too. We’re very focused on customer feedback and key performance...