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Whirlpool Customer Experience Center (cXc) wins Best in Class Awards and recognized as 2016 Industry Champion
via whirlpoolcorp

ContactCenterWorld is the Global Association for Contact Center & Customer Engagement Best Practices. Every year Contact Center World brings together leaders in the contact center industry to compete, benchmark and connect. In 2016, the cXc entered...
Les centres de contacts des Services de cartes et Monétique remportent la médaille d'or du Best Medium Size Call Center ...
via desjardins

The Global Association for Contact Center & Customer Engagement Best Practices a décerné lors du CC World, édition des Amériques, une médaille d'or aux centres de contacts à la clientèle Entreprises et Particuliers des Services de cartes et Monétique...
CustomerCount(SM) Adds Significant Feature to Online Enterprise Customer Feedback Management System
via annapolisnewsupdates

“Each time we add a feature to CustomerCount and expand its capabilities, we find the customer experience is improved exponentially.” -Robert Kobek CRM Integration Solution Improves Customer Engagement INDIANAPOLIS, IN (January 19, 2016) – CustomerCount...
3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV
via callminer

Thousands of call center professionals. One spectacular location. Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service. This year’s #CallCenterWeek...
2014 Temkin Group CX Vendor Excellence Award Winners
via experiencematters.wordpress

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

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