Connectionsmagazine.com

What happened at Monet Software in 2015? Glad you asked…. The year began on a high note back in January with two prominent industry awards. CIO Review selected Monet Software as one of its 20 Most Promising Contact Center Technology Solution Providers...

LONDON, Sept. 22, 2016 /PRNewswire/ -- This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe...

Call center software solutions successfully complement customer relationship management solutions. Due to their rewarding capability, many BPOs, particularly those dealing with call center services are succeeding in withstanding the SLAs (service level...

The concept of multi-channel contact centers has been a topic of much discussion in the call center industry for over fifteen years. While most companies agree that this is the best way to support their members/customers, few are doing it right. What...

I recently presented at the 2014 ICMI Contact Center Expo and Conference and have a few insights I want to share. I was impressed by the two main keynote speeches. In the first Bill Rancic, an entrepreneur, author and TV personality, talked about...