So, for two weeks now we’ve been without our BT Business internet connection. (and our phone line was just re-installed yesterday)
At least we have a working phone line again,but that don’t mean nothing to BT Broadband, as they don’t have a report (again!) about our new line!
So what happened?
Just the facts:
Neighbor initiated a transfer to Skye as a provider for telephone, broadband and TV.
BT received a request from Skye to terminate Neighbors Service.
BT then happily proceeded to terminate OUR service.
BOTH Telephone AND Broadband. So good were they,that we ended up with a Skye telephone line too!!!
NONE of this, of course, we were aware of, right until our line died.
Then, when we finally paid out of pocket for a dongle – we received two e-mails to terminate our services with BT.
Naturally we called the day before and was just told ’48hours, fault at exchange’.
Oh, and the biggest kicker of it all? BT Business Broadband, cannot and will not communicate with BT Residential lines.
So because our line is Residential, and our broadband is business, we have to go through all this…TWICE!
It is now two weeks later. We have a BT phone line, but can’t get broadband because… we’re told… There is no report about our phone line. That could take up to 48hours to come through!
In the mean time, Broadband we’re hit with a 230pound bill – when we asked about this, we were offered a 30pound refund! ARE YOU KIDDING ME?!
That is besides the cost of not being able to work online (yeh, dongles and mobile devises are NO GOOD for uploads of graphic designs etc!)
That is besides the cost of paying for the Various Data Packages to use mobile/dongle to at least stay in touch with OUR customers and OUR family and OUR friends.ON TOP of that, we get charged 15c a minute to make a call to BT Support. We’ve spend about two days straight on the phone with them…. and nadda. Nothing. STILL no results.
And what does BT tell us?
1. Sky is at fault.
NO, they’re not. YOU are. Skye requested a transfer of services from our neighbour – YOU transferred US. YOU are at fault.
2. Sky broke our line.
Did they? No they did not. We apparently had a broken line from the start because we paid for a service that was connected to our home, but addressed to our neighbor. That poor woman has been through her paces too! At least Skye is being very nice to her, (AND US!) by trying to help and get this straightened out.
3. The staff in BT tells us that there is nobody, on this planet, that could fix a mistake that BT has made through an emergency protocol. NO.BODY.(I verified this with our foreign friend at his dinner table/toilet several times!)
4. BT cannot deny a service transfer requested by another company on ‘our’ behalf, and therefore Skye Slammed us.
No BT, they did not. YOU disconnected OUR service when it was our NEIGHBOUR who asked for a service change. HOW DO YOU EXPLAIN THAT?
5. It is our fault. We must have been with Skye at some point.
No BT, it is NOT our fault, we have been with Skye TV (never phone or broadband, you may notice we’ve been with you for that for over 10years!) but that service was severed when we moved to our new home.
So where does this leave us?
Well. Nowhere really. I’m told pretty much by BT staff to “Sit down, shut up, and take what we give you”. This is infuriated to say the least – but when you are in the hands of a tyrant…..