Hi guys
Got a bit of a weird problem.
I have the following setup:
BT Infinity 2 (78Mbit / 19.5Mbit sync speed)
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6 | Last updated 20/02/14
BT YouView Vision Box
Roku 3 Media Streamer
Media Center PC
Desktop PC
2 x Nexus 5 Mobiles
1 x Hudl Tablet
My network uses 2 x TP-Link Gigabit Switches to handle traffic from the devices, so they have a Gigabit connection. This setup has worked fine for months.
I have had a Netflix account since November last year and used it with the Roku 3 since then - no issues.
About 2 weeks ago, it stopped working with Roku 3 and the Netflix app.
It works fine via all the other devices - but Roku can send their app traffic over a different CDN - and they suggest we change DNS on the router to see if that resolves the issue. As you can imagine, the Home Hub 5 is locked down so I cannot do that, and the Roku does not allow you to change DNS itself. Stumped.
The error I get is as follows:
"Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp. Code: nw-2-5"
Netflix Server 1 = OK
Netflix Server 2 (nw-2-5) = Failed
Netflix Server 3 (nw-2-5) = Failed
Internet Connection = OK
I have tried factory resetting the Home Hub 5 and factory resetting the Roku box. None of it fixes it.
I have 'signed out' of all devices on the Netflix homepage.
I get the error "Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp. Code: nw-2-5"
This is before it even logs into the service.
http://downrightnow.com/netflix = shows no issues.
Roku and Netflix say it is my ISPs problem with their routing. I am going to jump the gun and say you will say it is their issue. End of the day, there is an issue and I cannot troubleshoot it due to a locked down router and Roku box.
Netflix use LibSyn's content delivery network for their streaming, so I cannot provide traces etc.
As I said before, Netflix works fine on all the devices other than the Roku Netflix application.
Any help is appreciated.