Hi
Two days ago i had hassle loging in to my emails. I made a live chat call and a techi phoned me back and reset two of my passwords so i could go back and reset them to a password of my choice
he advised i needed to move to bt premium quickly.
today i attempted to sort my emails and had the same problem. i contacted live chat and a techi phoned me back
-this time he cant reset my sub account passwords under any circumstances and wants to access my computer remotely.
he says he is in a techi call centre in calcutta.
i am not impressed - no one needs to access my pc to reset an email password.
have i found a bogus call centre?
why cant i reset my email passwords as i have always done in the past
when can i access my emails?
My main account states that one sub account has successfully via the yahoo reset password links, reset the password seven times - and yet i still cant get into the info.
i have run outlook express on the sub account i use the most - and one whole month of emails is now missing.
I have lots of social media and other important sites that use these email accounts to login with and am really unimpressed with how some twit in a call centre (or a bogus call centre techi) has managed to cause chaos with something that should be simple.
Any ideas on how to sort the reset password without a remote crawler going through all my files for no sensible reason?
thanks
suef2