I hope someone can help.
A week ago I signed up for BT Premium mail following a decision to close my BT Broadband/TV account and wanting to retain my email package. I have 1 main account and 7 sub accounts email addresses. Having just had a nightmare 3 weeks trying to sort out a new account billing issue, poor service etc - I didn't hold out alot of hope for my migration to BT Premium Mail to go smoothly - and I'm wasn't disappointed!
Having signed up and email confirmation received that billing has been set up (although a system error message saying EBilling could not be determined came up) I signed into my email account only to see 2 accounts..one on my current BT account anothernd the other showing Account holder 1.
The BT account does not show any email addresses - not even my main BT email address and certainly no sub accounts
The account holder 1 option shows my main BT email address but no sub-accounts.
There is no obvious difference to my email pacakage - not sure whether there was supposed to be but expected it to say BT Premium Mail at least...
I contacted BT who checked it and raised a support request as they could see something wrong with no emal addresses showing. Contact was supposed to be made within 48 hours. An Indian lady finally called and left a message at the very end of day 2, called the next day at an inappropriate time and has not called back since - I now have no help to fix this issue.
Does anyone have any idea's how I fix this. Surely all of my email addresses should show for me to manage them.