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LAS VEGAS, NV—(Marketwired – February 13, 2017) – Avaya ENGAGE — Avaya, the market leader in Customer Engagement technologies, and Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, have formed a strategic co...

Happy new year! If a new job is top of your list for 2014 New Year’s resolutions, you need to get ahead of the pack – and fast. John Philpott, director of the Job Economist consultancy, said the overall improvement in the UK jobs market...

With the Age of Intelligence fully underway, 2017 is destined be a landmark year for mobility, data and very cheap hardware. Here are Avaya’s 12 trends to watch in 2017 and the impacts they could have on life as we know it. Customers and business executives...

I have been involved in the call center and customer engagement market for more than 25 years, first as a consultant and systems integrator and for the past 11 years as an industry analyst. There have been lots of changes in that time but never as many...

As developers for tablets and smartphones we like to keep abreast of the latest mobile technology developments . This is a daily digest of mobile development and related technology news gathered from the BBC, the New York Times, New Scientist and the...