Callminer.com

Callminer. Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence...

What’s new on Callminer.com: Check updates and related news right now. Callminer has already delivered a few fresh articles to 91.8K users this month. It is generally safe for browsing, so you may click any item to proceed to the site.

News, stories and media buzz related to Callminer

Subscribe to related news

Failure in Agent Workforce Optimization Adoption Plagues Customer Interaction
via blog.ventanaresearch

Ventana Research defines workforce optimization as a set of processes and technology for customer agents that include interaction (call) recording, quality monitoring, workforce management, training and coaching, compensation management and analytics...
Establishing Customer Experience Metrics in Contact Centres is a Critical Factor for Success-By Shaheen Haque, Territory...
via cellit

If you were to ask a vice president of Customer Care the metric they think is most important (to their careers), the bet is they would respond with “Customer Satisfaction Score.” And if you were to ask this same VP how deeply they care about making sure...
MAHINDRA USA HONORS VETERANS AT OPERATION FINALLY HOME’S WARRIOR WEEKEND
via equinewellnessmagazine

Mahindra USA and Operation FINALLY HOME hosted its annual Warrior Weekend March 28–30 for 10 past and future home recipients. The weekend provides the wounded veterans the opportunity to fish, relax, and simply connect with fellow wounded former soldiers...
Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence
via saudieyeonbusiness

WALTHAM, MA—(Marketwired – January 26, 2017) – CallMiner, the leader in Interaction Analytics solutions, announces today that Health Insurance Innovations, Inc. (HII) (NASDAQ: HIIQ), an administrator of affordable web–based health insurance, has selected...
Sound Telecom Call Center Agent Phil Visnaw Awarded Super Agent Award
via nevadasunshine

Spokane, WA (PRWEB) May 29, 2012 The prestigious Super-Agent Award is given monthly to the Sound Telecom call center employee with the highest call quality scores. April was the most competitive month on record for the Sound Telecom Super-Agent award...

Callminer.com popular pages

Eureka's Speech Analytics Software Platform | CallMiner

Learn more about improve contact center and enterprise performance management with CallMiner Eureka speech analytics software.
Conversation Intelligence for Customer Experience

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

About CallMiner | CallMiner

For over 10 years, CallMiner has proudly provided customer engagement analytics for improving agent performance across all contact channels. Learn more!