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NPS isn’t the end-all be-all of customer data. But it does give you some insight into customer loyalty and satisfaction. One of its greatest powers is segmenting customers into three parts: detractors, passives, and promoters. This lets you market to...

StellaService VP of Research Kevon Hills joined STORES Media editor Susan Reda for its E-commerce Elite: Consumers’ Favorite 50 Retailers webcast. Joining Reda and Hills for the presentation was Artemis Berry, vice president of digital retail for Shop...

This all culminated about a year ago, but I gathered all correspondence into one document. It has now become a bit of a joke amongst my friends and I'm asked to read it at parties. I even read it onstage recently at a storytelling show... I don't think...

What one suburban woman didn’t know about her living room furniture nearly cost her $2,500 – and she wasn’t alone. Batavia mother Kelly Lotriet bought two bonded leather couches and a chair from Ashley Furniture, and said her salesperson never told...

**Customer Service Analyst** **Description** **Customer Service Analyst** **Position Summary:** The Customer Service Analyst is responsible for the end to end execution of incoming customer orders\. The Customer Service Analyst works closely with...