IT management is so broad that it encompasses network management, app monitoring, server monitoring, app development, data security, IT project management, IT asset management, change control, telecommunications, networking, and tech support, as well as basic management functions. IT managers face challenges and difficulty because the amount of data is increasing and their information technology systems are highly vulnerable to security breaches. The most effective IT managers ensure that all technology resources and their associated employees are properly are utilized in order to provide value for the organization. And, the best IT managers enable organizations to optimize resources and staffing, improve business processes and communication, and enforce best practices.
With all of these tasks, IT managers need to have the right tools in order to meet the demands of an ongoing program of IT services. That’s why we at ProfitBricks have searched software reviews, top technology sites, and solicited feedback from our support teams to find the best SaaS IT management tools available today. We have chosen SaaS IT management tools because IT managers don’t have to worry about installing software, updating software, or being in just the right place at the right time to conduct their IT management duties with these top tools. Our top cloud-based IT management tools have all of the features busy IT professionals are searching for, including automation, cross-platform capabilities, multiple alerting and notification methods, customizable solutions, and many more.
Please note, we have listed our best cloud-based IT management tools below, in no particular order.
1. LogicMonitor
@logicmonitor
LogicMonitor is an automated IT performance monitoring platform that enables companies easily and cost-effectively to monitor entire IT infrastructure stacks. The world’s best IT teams choose LogicMonitor because it delivers “optimal performance for everyone.” With fast, automated deployment, more than 600 pre-built LogicModules, and the ability to boost productivity, LogicMonitor is a top cloud-based IT management tool.
Key Features:
Ideal for companies from SaaS to service providers
Reduce costs and complexity by bringing your monitoring tools to a unified, cloud-based full-stack performance monitoring platform
Included alerting and prediction tools help your reduce downtime and lower overall IT spend
Detects changes to infrastructure and automatically adapts as it grows
Helps your team fix issues faster with a powerful alert engine that routes and escalates alerts to the right people
Capacity planning tools help you predict and plan for IT spending
Cost: FREE trial available for 14 days; Contact for a quote
2. Cisco onPlus
@Cisco
With Cisco OnPlus, you can remotely monitor, manage, and maintaining networks. The Cisco OnPlus family of network management services offers cloud-based solutions to simplify monitoring, managing, and maintaining networks with 1,000 or fewer users for Cisco partners and IT administrators. If you’re looking to improve productivity and responsiveness when installing, configuring, monitoring, or troubleshooting network devices, the Cisco OnPlus ON100 Network Agent is a comprehensive solution.
Key Features:
Appliance-based agent
Discovers any device on the network with an IP address and enables real-time monitoring and remote management of networking devices
Delivers fast and efficient responses to notifications and programmable alerts
Cost: Contact for a quote
3. ControlNow
@ControlNow
ControlNow is LogicNow’s integrated remote management and security platform for IT administrators in end-user organizations. This cloud-based IT management tool delivers centralized control from a single console so that you can manage, monitor, and secure your network from one location.
Key Features:
Hassle-free endpoint management
One interface for total visibility
ControlAntivirus delivers award-winning IT security without slowing down systems
ControlMonitoring acts as your ears and eyes to give you all of the information you need about your network’s performance
Cost: FREE trial available for 30 days
4. PathView
@AppNeta
AppNeta offers full stack application performance management with integrated visibility from the application code, through the network, to the end user. Their cloud-based IT management tool PathView delivers network health monitoring over any network, allowing you to ensure your network is fast and reliable, regardless of the application it supports.
Key Features:
Monitory any network without impacting production
Always-on monitoring delivers 1-minute granularity on latency, data loss, and jitter, stored for up to a year
Extremely lightweight real-time monitoring
Correlate application and network performance
Find and fix problems fast on any network
Cost:
Office: $239/month – 10 WAN targets, 100 LAN targets, Wifi or 2x wired LAN deployment
Datacenter: $729/month – 40 WAN targets, 100 LAN targets, 4x wired LAN deployment
Contact for customized pricing for your environment
5. Systems Management
@Panda_Security
Panda Security is a leading creator and developer of technologies, products, and services that keep clients malware free. Their Systems Management is a cloud-based IT management tool for managing your company’s IT infrastructure. Mange your company’s maintenance and tech support from the cloud, no matter where you are, with Systems Management.
Key Features:
Monitoring and support of all the devices in your company, whether they are in the office or on the move
Centralized management and control
Remotely monitor and provide support to all devices, even if they are switched off
Control and monitor the CPU, memory and disk usage, services, software, and more of all devices in the corporate network
Cost: Contact for a quote
6. Samanage
@Samanage
Samanage offers cloud-based IT service desk and asset management software to reduce time, effort, and costs associated with service interactions. This cloud-based IT management tool helps to reduce your workload so you can deliver fast, high-quality service.
Key Features:
Manage tickets and service requests and offer a self-service portal and email integration
Manage and control all IT assets across your organization
Clearly and easily track all of your contracts and software licenses
Log in to your account remotely from your smartphone or tablet
Cost: FREE trial available; Contact for a quote
7. Loggly
@loggly
An extremely popular cloud-based log management service, Loggly automatically summarizes your logs so you can focus on what truly matters for your organization. This cloud-based IT management tool mines tons of log data in real time, giving you the insights you need to produce quality code and continue to offer top-notch user experience.
Key Features:
See what is happening across distributed environments in real time
Allow your data to guide you on where to look for answers
Use open protocols, not proprietary agents, to send your logs
With new derived fields, you can create custom parsing rules to automatically inject context into any type of log
Cost: FREE trial available for 30 days
Lite: FREE – 200MB/day, 7-day retention
Standard: Starts at $45/month – 1GB/day, 7-day retention
Pro: Starts at $99/month – 1GB/day+, 15-day+ retention
Enterprise: Starts at $499/month – Variable data volume, flexible retention, and added support
8. Cloud Management Suite
@Verismic
Verismic Software is an award-winning leader in cloud-based IT endpoint management and green tech solutions. Their Cloud Management Suite, a cloud-based agents endpoint management tool for IT departments, can be up and running in fewer than 30 minutes.
Key Features:
Allows organizations from 30 to 30,000 endpoints to proactively monitor and manage their environment
Advanced IT systems management, including discovery, inventory, patch management, software distribution, and reporting
Remote desktop access, zero administration, agents, and accessible from any web browser without installing any software
Cost: FREE trial available; Contact for a quote
9. HP Touchpoint Manager
@hpnews
HP’s cloud-based IT management tool, HP Touchpoint Manager, seeks to make IT management simple while boosting productivity. HP Touchpoint Manager has a single dashboard, making it easier for companies to simplify day-to-day IT management across various devices, brands, and operating systems.
Key Features:
Detect and respond to threats more quickly with alerts and geo mapping capabilities
Track device health and security policy enforcement to quickly address risks and keep devices functional and employees productive
Easily enforce security policies and remotely secure devices
No need to log in and out of different applications
Manage all devices from a desktop, notebook, smartphone, or tablet on Windows, Android, or iOS
Cost: FREE trial available for 30 days
Basic: $2/user/month – Virus protection policy, smart battery health monitor, user and device inventory, firewall policy, hard-disk health, proactive alerts, and remote lock
Pro: $10/user/month – All Basic plan features, plus remote find device, remote alarm, camera policy, local password reset, and much more
10. ServiceDesk Plus On-Demand
@manageengine
ManageEngine, a division of Zoho Corporation, is an enterprise IT management software company. They offer ServiceDesk Polus On-Demand, a cloud-based IT management tool that serves as an Information Technology Infrastructure Library (ITIL) based online help desk software. With ServiceDesk Plus On-Demand, your organization can provide stellar IT Service Management (ITSM) service to your users in an affordable way.
Key Features:
Enterprise-class scalability without purchasing standby servers and licenses
Incident management
Knowledge base
Self-service portal
Automatic ticket dispatcher
Notifications and automatic ticket routing
Cost:
Standard IT Help Desk: FREE
Professional IT Help Desk + Asset Management
1 tech and 100 nodes: $195/year
2 tech and 250 nodes: $395/year
5 tech and 500 nodes: $995/year
Enterprise IT Help Desk + Asset Management + ITIL
1 tech and 100 nodes: $495/year
2 tech and 250 nodes: $995/year
5 tech and 500 nodes: $2,995/year
11. myservicedesk.com
@hornbill_sys
Hornbill offers award-winning technology that supports thousands of commercial and government customer sites around the world. Hornbill’s cloud-based IT service management solution is myservicedesk.com, which allows IT organizations to focus on service while leaving other issues to Hornbill.
Key Features:
Powered by Supportworks
On-demand training included free of charge
Access to Customer Portal for SelfService,with unlimited end users
Provides a comprehensive set of tools to manage the entire service lifecycle
Full support for business processes with all requests
ITSM with a human touch
Cost:
myservicedesk.com PRO: $49/user/month with a 3-month contract – Cost effective, best practice service desk
myservicedesk.com EXPERT: $59/user/month with 12-month contract – All myservicedesk.com PRO plan features, plus configure myservicedesk.com to match your ITSM processes, tailor the solution to meet changing business needs, create up to 2 business service desks, and more
myservicedesk.com DEVELOPER: $99/user/month with 12-month contract – All myservicedesk.com EXPERT plan features, plus create an unlimited number of business service desks, access to developer environment, inclusive platform developer environment, and more
12. Freshservice
@freshserviceapp
Freshservice offers “a modern IT service desk on the cloud.” Fresh service ensures that agents are able to support users with minimum difficulty while increasing productivity. Freshservice is a cloud-based IT management tool that helps agents and users become happier, due to its highly efficient service desk.
Key Features:
Agents can support users from anywhere with the app available on Google Play and the App Store
No need to host your own servers, manage licenses, or worry about patches
Incident management, problem management, change management, release management, asset management, and contract management
Knowledge base and service catalog
Cost:
Sprout: FREE – Up to 3 agents and up to 100 free assets
Blossom: $29/agent/month billed annually – All Sprout plan features, plus CMDB, satisfaction surveys, time tracking, unlimited end users, and multiple Helpdesk emails
Garden: $49/agent/month billed annually – All Blossom plan features, plus problem management, change management, release management, and more
Estate: $79/agent/month billed annually – All Garden plan features, plus integrated game mechanics, round robin assignment, custom SSL and trusted IP, service catalog, and contract management
13. HiveManager NG
@Aerohive
HiveManager NG, from Aerohive Networks, is a “next generation enterprise cloud-enabled network management solution.” Known for its simplicity and flexibility, HiveManager NG combines streamlined configuration workflows, real-time client and event monitoring, simplified troubleshooting, versatile RF planner tools, and API integrations.
Key Features:
Housed in Aerohive’s Cloud Services Platform
Simplified deployment
Centralized configurations
Centralized policy management
Dashboard with contextual filters and time range sliders
Monitor with historical views of devices, clients, alarms, and events
Held-desk optimized interface to triage client problems with actionable data for resolution that reduces escalation and provides better end-user experience
Cost: Contact for a quote
14. Pulseway
@pulsewayapp
Remotely monitor and control IT systems securely from any smartphone or tablet using Pulseway, a cloud-based IT management tool. Pulseway is compatible with Windows, Linux, Mac, and any applications using the monitoring API.
Key Features:
Monitor everything, including real-time status, system resources, logged-in users, network performance, critical updates, SQL Server, and more
Receive instant alerts on critical issues that can lead to system failures
Define smart rules to fine-tune alert conditions and run specific tasks when triggered
Send commands from any smartphone or tablet to fix problems
Cost: FREE trial available; Contact for a quote
15. Autotask
@Autotask
Autotask is an industry leader for IT business management software in the cloud. Autotask is accessible anywhere and has a 99.99% uptime with no hardware to maintain. IT professionals choose Autotask because it was built by IT professionals for IT professionals and is completely customizable.
Key Features:
Create your own custom dashboards
Choose from hundreds of widgets
Manage your business as you need to
Provide better, more responsive customer service
Powerful analytics provide insight that enables you to view your business from any angle, including problems, assets, and opportunities
Cost: Contact for a quote
16. Spiceworks
@Spiceworks
With Spiceworks, you get a cloud-based IT management tool that helps you “manage everything IT, for free.” Spiceworks simplifies all of your typical, day-to-day tasks, including inventory , network management, running your help desk, building a knowledge base, and more.
Key Features:
A single integrated app
Network inventory and mapping, network monitoring and alerting, license management, troubleshooting, reporting, and more
Run your help desk from the office or on the go
Includes Spiceworks Network Monitor, an easy-to-use, real-time interface that helps you stay in the know about what’s happening with critical systems so you can catch problems before your users do
Cost: FREE
17. LANDESK Management Suite
@LANDESK
LANDESK seeks to simplify IT management through systems lifecycle management, endpoint security, and IT service management solutions. Their cloud-based IT management took LANDESK Management Suite, delivers “IT systems management you can count on.” LANDESK Management Suite is a reliable solution that integrates with multiple IT solutions, boosts IT and user productivity, and results in a fast ROI.
Key Features:
Provides key decision-making data
Manage all users’ multi-platform desktops and mobile devices
Integrate several IT disciplines into a single management experience
Speeds software distribution
Ensures software license compliance
Simplifies OS provisioning, saves power costs
Provides secure remote control, and manages Mac OS X
Cost: Contact for a quote
18. HP Insight Online
@hpnews
With HP Insight Online, you get a cloud-based IT management tool that allows you to monitor your IT devices from anywhere, any time. Your IT resources can spend time focusing on expanding your business, rather than on providing support with HP Insight Online.
Key Features:
See everything IT from anywhere, any time so you can stay in formed and in control of your IT infrastructure
Save time with efficient contract, warranty, case, and service credit management
Decrease costs with 24×7 remote monitoring, automated cases, and parts replacement
Reduce risk by fixing problems faster and reducing downtime
Cost: Contact for a quote
19. Remedyforce
@BMCSoftware
BMC Software “brings IT to life with IT management solutions that deliver an intuitive experience through both industrialization and high-speed innovation.” Their cloud-based IT management tool, Remedyforce, is built on the Salesforce Force.com platform to ensure high-speed IT and business service management. Remedy force is intuitive and powerful enough to enable enterprises to deliver digital services to accelerate business and enhance customer satisfaction.
Key Features:
Intuitive administration and configuration to keep you focused on delivering business value
Seamless upgrades ensure that you get the most value from your Remedyforce investment
Personalized self-service gives users new access to service offerings
Automation and integration reduce manual labor and streamline service delivery
Dashboards and analytics drive information sharing and informed decisions
Cost: Contact for a quote
20. Logentries
@logentries
Logentries delivers an easy-to-use cloud service for log management and analytics. With Logentries, IT teams get easy search, Live Tail, and real-time alerting for free. You can begin collecting logs and analyzing real-time data in fewer than five minutes with Logentries.
Key Features:
Instantly search and visualize your most important log events as they happen
Aggregate, correlate, and filter log streams in real-time
Get immediate visibility into your systems
Integrate log data into existing tools, teams, and systems
Cost: FREE trial available for 30 days
FREE – Send up to 5GB/month with 7 day retention
Starter: $39/month – Send up to 30GB/month with 14 day retention
Pro: $99/month – Send up to 60GB/month with 30 day retention
Team: $265/month – Send up to 150GB/month with 30 day retention
Enterprise: Starts at $349/month – Variable data volumes with unlimited retention
21. Kaseya VSA
@KaseyaCorp
With Kaseya solutions, MSPs and IT organizations effectively manage and secure IT in order to drive IT service and business success. Their cloud-based IT management tool delivers high quality IT management and security services that allow your team to do more with their existing resources.
Key Features:
Scalable, secure, and reliable IT management cloud solution
Manage all of IT from a single integrated console
Deliver higher service quality and achieve greater IT efficiency
Discovery and audit, inventory, monitoring, automation, security, remote management, mobility management, patch management, and more
Cost: FREE trial available; Contact for a quote
22. SysAid Cloud
@sysaid
SysAid is an all-in-one cloud-based IT service management tool that integrates all the essentials into one service desk and asset management platform. Never worry about upgrading, implementing servers, or using local resources when you choose SysAid as your cloud-based IT management tool.
Key Features:
Scalable as you grow
Cost effective so you can stop overspending on underused hardware and its associated maintenance costs
Gain more time for core IT tasks, as you no longer have to locally upgrade your help desk/ITSM solution or monitor the servers that host it
Cost: FREE trial available
23. CA Cloud Service management
@CAinc
CA Technologies aims to help customers succeed in a future where every business is being “rewritten by software.” Their CA Cloud Service Management solution, formerly known as Nimsoft Service Desk, is a service management solution that intends to speed and streamline your service desk operations and reduce your complex and repetitive tasks. CA Cloud Service Management is a cloud-based IT management tool that features code-free configuration to help you simplify your IT service management processes, workflow, and integration.
Key Features:
Intuitive, easy-to-use design and modern user experience to drive user adoption and empower employees to resolve and solve problems quickly without calling the help desk
Rapidly reduces the time needed to implement, maintain, upgrade, and start using
Mobility solutions, action-driven workflows, click-and-go automation, and more
Cost: Contact for a quote
24. ChangeGear Service Desk
@SunViewSoftware
SunView Software offers its cloud-based ChangeGear Service Desk, “a best-value service desk for any size organization.” This ITSM solution enables IT organizations to efficiently resolve requires and track, manage, and control IT services. ChangeGear also integrates key ITIL processes seamlessly.
Key Features:
Incident, problem, change, release, and knowledge management
Self-service portal
More than 100 advanced features, all designed to drive ease of use and process efficiency
Cost: Contact for a quote
25. NTR Cloud for ITSM
@NTRglobal
NTRglobal offers SaaS remote management solutions for the help desk and ISTM. NTR Cloud for ITSM is their cloud-based IT management tool is a cost-effective solution that helps you secure your IT assets, plus update them and keep them running across Windows, Mac, and Linux devices.
Key Features:
Carry out a variety of actions in the assets module, including remote-control sessions, inventory checks, file transfers, tickets, and events
Track all help desk actions performed on remote computers to support customers and end users
Create tickets from the ticketing and assets modules or from events
Get an overview of exactly how your machines are performing, based on specific alerts that you define, with the events module
Cost: FREE trial available for 15 days; Contact for a quote
26. Octopus ITSM
@octopusitsm
Octopus ITSM delivers a cloud-based IT management tool that is based on ITIL good practices and includes an agile integration approach. With Octopus ITSM, you can manage your requests, projects, and inventory efficiently and easily.
Key Features:
A complete solution with inventory and asset management, incident management, service request management, problem management, change management, access management, project management, event management, and more
License control
Centralized communications, including a chronological activity log that groups and publishes exchanges about requests
Highly advanced search function allows you to search everywhere in more than 800 fields
Cost:
$60/user/month for 1-10 users
$40/user/month for 11-25 users
Contact for pricing for 26 or more users
27. ServiceNow IT Operations Management
@servicenow
ServiceNow offers service management for every department in the enterprise, including IT, human resources, facilities, and more. Their IT operations management solutions are cloud-based IT management tools that help you simplify service delivery, mapping, and assurance, plus automate provisioning, monitoring, and more.
Key Features:
Consolidates resource data, including virtualized and cloud infrastructure environments, into a single system of record for IT
View how your resources are performing at all times
Automate key processes
Adopt a service-centric approach to mapping, delivery, and assurance
Cost: Contact for a quote
28. INSITE
@InsiteSource
INSITE 3.0 is “the industry’s first and only cloud-based, ITIL v3 certified ITSM platform that runs as a native Salesforce application.” Organizations that choose INSITE 3.0 automate and simplify the delivery of ITIL best practices by utilizing Salesforce’s powerful workflow and approval engine.
Key Features:
Fully equipped with Salesforce.com’s Chatter collaboration application
Modular in nature, so you can start your service desk team with the modules they need and implement additional services at your own pace
Ease of implementation, requiring only a PC, router, and an internet connection
Cost: Contact for a quote
29. Monitis
@Monitis
A TeamViewer company, Monitis specializes in network, server, website, application monitoring, and more within an all-in-one monitoring platform. As a cloud-based IT management tool, Monitis helps you to monitor from anywhere, any time, so that you get non-stop visibility around the clock.
Key Features:
Unified dashboard includes website uptime and response time, server health, network performance, custom metrics, and more
Customize the display and view your data as you like
Get full control of you alerts by setting your triggers and then getting instant alerts via email, SMS, Twitter, or phone whenever something is wrong
Data center alerts you even if your network is down
Cost: FREE trial available for 15 days; Contact for a quote
30. Anturis
@anturis_corp
Anturis delivers IT infrastructure monitoring and troubleshooting for SMBs. Their cloud-based monitoring service for servers, websites, and IT infrastructure is an IT management tool that does not require any extra hardware or software that you’ll have to take the time to buy, install, and maintain.
Key Features:
Monitor your website’s uptime and performance by checking for DNS, Ssl, HTTP, network, and application-level problems
Ensure visitors can successfully sign up, search, check out, log in, and more by utilizing synthetic transactions
Monitor servers’ resources utilization and software performance, including CPU, memory, swap, disk, OS processes, log files, and more
Cost: FREE trial available for 30 days
FREE – 5 monitors, 1 min. polling period, and unlimited email alerts each month
Small: $9.50/month – 10 monitors, 1 min. polling period, 10 SMS and voice alerts/month, unlimited email alerts each month
Medium: $39.90/month – 40 monitors, 1 min. polling period, 40 SMS and voice alerts each month, unlimited emails alerts each month
Large: $89.90/month – 100 monitors, 1 min. polling period, 100 SMS and voice alerts each month, unlimited email alerts each month
XL: $149.00/month – 200 monitors, 1 min. polling period, 200 SMS and voice alerts each month, unlimited email alerts each month
31. Monitor.us
@Monitor_Us
Monitor.us is a cloud-based, all-in-one web and cloud systems monitoring service that enables you to “monitor everything, spend nothing.” This free all-in-one cloud-based IT management tools gives you total visibility in one dashboard, for free.
Key Features:
Gain clear visibility of your IT systems from anywhere
Quickly identify any issue affecting your website
Build better user experience for visitors and boost your profits
Monitor website uptime and response time, server health, network performance, custom metrics, and more with the all-in-one dashboard
Cost: FREE – Basic feature set, 30-minute monitoring frequency, 24-hour monitoring history, and monitor 2 locations
Upgrade to Monitis
32. AlertSite UXM
@SmartBear
@alertsite
From SmartBear Software, AlertSite UXM is a single cloud-based IT management tool featuring one platform to proactively monitor APIs, mobile, web, and SaaS apps with root cause identification. Labeled “best in class synthetic monitoring for APIs, mobile, and web applications,” AlertSite UXM monitors 3 million API and web transactions daily, helping you to detect problems before your customers do.
Key Features:
Monitor APIs, web, and mobile applications
Detect problems and receive alerts
Benchmarking and SLA management
Root cause identification
Cost: FREE trial available
AlertSiteUXM FREE: FREE – Monitor a critical transaction for free, with no expiration date
AlertSite UXM PRO: $99/month – Ensure performance and SLA compliance of your application, service, or the third-party applications your company uses
AlertSite UXM ENTERPRISE: Contact for a quote – Unlimited flexibility and coverage to monitor all of your APIs, web, mobile, and SaaS business applications
33. Dotcom-Monitor
@Dotcom_Monitor
Dotcom-Monitor has been offering website monitoring since 1988. Today, Dotcom-Monitor offers monitoring, alerting, and reporting on website speed, web application performance, and server issues. Their cloud-based IT management tools allow you to trace the root cause of application performance failures, regardless of where the issues originate.
Key Features:
Initiates from outside of your network so you receive alerts, reports, and diagnostics that accurately reflect the performance your users see
Monitor page load performance at an element level and see internet speed in Chrome, Firefox, Internet Explorer, and mobil browsers
Verify availability and performance of web services including HTTP, FTP, email/Exchange, SOAP, APIs, and more
Cost: FREE trial available for 30 days
Business: Starting at $5.99/month – Everything you need to monitor web performance including uptime, speed, and functionality
Enterprise: Contact for a quote
34. NMSaaS
@NMSaaS
NMSaaS bills itself as “the first cloud based Network Management Software as a Service for medium and large enterprises around the world.” NMSaaS offers network discovery and mapping, application performance management, and fault management in one cloud-based product. This cloud-based IT management tool reduces the total costs of ownership and provides end-to-end visibility to your IT infrastructure so that you are better able to localize bottlenecks and eliminate them.
Key Features:
Asset discovery and mapping
Network and application performance
Fault and event management
External testing
Cost: Contact for a quote
35. Qualys Cloud Agent
@qualys
Qualys offers cloud security and compliance solutions. Their Cloud Agent Platform is a cloud-based IT management tool that allows you to search across millions of IT assets in mere seconds, so that you can assess their security and compliance posture continuously.
Key Features:
Asset discovery
Network security
Web app security
Threat protection
Compliance monitoring
Cost: FREE trial availble
36. Big Panda
@bigpanda
Big Panda ia a data science platform for centralizing and correlating all of your IT alerts, enabling you to detect and resolve critical issues more quickly. This cloud-based IT management tool makes it possible to automatically correlate up to 99% of your IT alerts while reducing time to detection, insight, and recovery.
Key Features:
Cluster alerts into organized, high-level incidents
Easily create custom monitoring views for any app, team, or cloud
Correlate between alerts, code deployments, and infrastructure changes in seconds
Easy access to metrics, runbooks, and all of your critical data
Cost:
Standard: $149/month billed annually or $199/month paid monthly – 3 users, 1 connected system, 1 custom environment, silver level support, and more
Pro: $449/month billed annually or $599/month paid monthly – 10 users, 3 connected systems, 3 custom environments, gold level support, share via email and SMS, and more
Enterprise: Contact for a quote – Customize the plan to fig your business needs, with platinum support
37. ACSI Network Monitoring Center
@ACSIConnect
ACSI Connect’s Network Monitoring Center (NMC) is one of the industry’s first cloud-based network monitoring services. NMC offers network monitoring and reporting services that deliver “comprehensive visibility into network traffic, delivered through the cloud to a single pane of glass.”
Key Features:
Works across both single- and multi-vendor networks
Ensures high-quality user experience, all but eliminating help desk calls
Individually classifies a wide variety of applications, including video and voice streaming, instant messaging, file sharing, and email
Online dashboard facilitates collaboration among IT departments, executives, teachers, business managers, and others who need to understand the ties between network resource consumption and user satisfaction issues
Real-time reports present network data in an intuitive, easy-to-read, single pane of glass, allowing for quick diagnosis and remediation of performance issues
Cost: FREE trial available; Contact for a quote
38. Bijk
@bijk_com
Bijk offers Linux server monitoring, plus CPU, memory usage, Apache status, MySQL graphs, and more, all as a cloud-based IT management tool. IT professionals choose Bijk for its simple user interface and powerful alerts.
Key Features:
Get downtime alerts, overloaded help, and server performance
Share performance status and monitoring performance reports
50 online graphs every 60 seconds
Email, SMS, and Android alerts
Cost: FREE trial available for 14 days
Single Plan: €7.95/month – 1 server, 15 SMS/100 email alerts per month, new data every 10 minutes, 1 year data retention
Basic Plan: €14.95/month – 2 servers, 50 SMS/1,000 email alerts per month, all graphs, new data every 5 minutes, 2 years data retention
Extra Plan: €29.95/month – 10 servers, 100 SMS/unlimited email alerts per month, all graphs, new data every 5 minutes, 2 years data retention
Complete Plan: €49.95/month – 30 servers, 250 SMS/unlimited email alerts per month, all graphs, new data every 5 minutes, and 3 years data retention
Partner Plan: Starts at €100/month – 31+ servers, 350 SMS/email alerts per month, all graphs, new data every 5 minutes, and 3 years data retention
39. Datadog
@datadoghq
Datadog provides cloud-scale monitoring that lets you see your servers, clouds, metrics, apps, and team all in one place. It does so with turn-key integrations that allow Datadog to seamlessly aggregate metrics and events across the full Dev/Ops stack.
Key Features:
High-resolution metrics and events for manipulation and graphic
Search and correlate metrics and events
Share what you saw, write what you did, and get visibility across teams
Notifies you of performance problems, regardless of whether they affect a single host or a massive cluster
Cost:
FREE – Up to 5 hosts, 1 day retention, custom metrics and events, discussion group supported
Pro: $15/host/month – Up to 500 hosts, 1 year retention, custom metrics and events, metric alerts, and email supported
Enterprise: Contact for a quote – 500+ hosts, custom metrics and events, metric alerts, and email and phone supported
40. New Relic SERVERS
@newrelic
New Relic does data for 250,000 users, analyzing 690 billion data points per day across 4 million app instances. New Relic SERVERS is a cloud-based IT management tool that delivers server monitoring from the app perspective, so that you can determine the health of the application because you can see the server on which it runs.
Key Features:
See which servers have capacity issues so you can take corrective action
Get alerts for server health issues, including CUP utilization, memory utilization, disk I/O utilization, and disk capacity
See processes prioritized by memory or CPU consumption
Track server health availability in cloud, physical, or hybrid environments
Cost: Contact for a quote
41. Ruxit
@ruxit
Ruxit is a cloud-based IT management tool that offers application monitoring and analytics for DevOps. Ruxit automatically monitors applications, analyzes problems, and notifies you when something goes wrong.
Key Features:
Configuration is handled immediately, so you don’t need to adapt your applications or your continuous delivery pipeline to Ruxit
Scales to any size, and Smartscape view equips users with the ability to visually explore and manage multi-datacenter environments
Learns your entire application architecture automatically, so that it can intelligently select the right visualization for you, so that you can make sense of your data and environment
Cost: $0.15/hour and machine or contact if you have more than 20 hosts or a high-traffic site
42. SPM Performance Monitoring & Alerting
@sematext
Sematext offers performance monitoring, log and search analytics, and Solr and Elesticsearch consulting and support. Their cloud-based IT management tool, SPM Performance Monitoring & Alerting, is a proactive performance monitoring, anomaly detection, and alerting solution that also is available on premises.
Key Features:
Correlation of metrics, events, and logs
Graphing of customer metrics and correlation with application and server metrics, events, and logs
Anomaly detection and threshold-based alerting
Real-time graphs with zooming and panning
Cost: FREE trial available
Basic: FREE – 30-minute data retention, 10 custom metrics/month, 1 alert rule, and more
Standard: $0.035/server/hour – 30-day data retention, 50 customer metrics/month, 10 alert rules, and more
Pro: $0.070/server/hour – 60-day data retention, 250 custom metrics/month, unlimited alert rules, and more
Pro Silver: $0.085/server per hour – 180-day data retention, 500 custom metrics/month, unlimited alert rules, and more
43. Stackify
@Stackify
Stackify offers app performance and server monitoring, custom metrics, error tracking, log files, remote access, and more for developers and operations. Stackify is a cloud-based IT management tool that puts monitoring, errors, logs, and everything else developers need to support there apps, in one tool.
Key Features:
One integrated platform for dev and ops
Find and fix application problems quickly with one simple-to-use platform
Aggregate all of your application errors and receive alerts when a new error or high error rates occur
View all application logs together so developers are able to troubleshoot application problems quickly
Cost: FREE trial available
$15/server/month – Application and server monitoring, scale up/down with pay for use at $0.02/hour
44. Last Hop Automation
Last Hop Automation is a cloud-based IT management tool that allows you to automate repetitive and time-consuming network management tasks. Simply put, Last Hop Automation is about compliance, job automation, and configuration management.
Key Features:
Ensure device compliance
Simplify configuration management
Time-saving automation, so you can easily create and execute custom jobs on a set of devices
Cost: Contact for a quote
45. Boundary
@boundary
Boundary offers server and application monitoring “at cloud speed” with one second granularity. This cloud-based IT management tool for DevOps teams is designed to help you find problems faster.
Key Features:
Stream custom metrics and post directly to Boundary’s API or use their plugins
Monitor your apps, including MongoDB, Redis, MySQL, RabbitMQ, Nginx, and more
Customizable dashboard
Infrastructure agnostic, so you can monitor cloud, VMs, and physical servers
Automation support for Chef and Puppet
Alert on any metric, custom or native, and notify your favorite third-party tools
Cost: FREE trial available for 14 days
FREE – 1 second metric resolution, unlimited alerting, 8 metrics/server, maximum of 10 servers, 24-hour data retention, and community support
Standard: $12/server/month paid monthly or $8/server/month paid annually – All FREE plan features, plus 20 metrics/server, unlimited number of servers, 30-day data retention, phone, email, and portal support, an more
Advanced: $15/server/month paid monthly or $12/server/month paid annually – All Standard plan features, plus unlimited number of metrics/server, unlimited app monitoring, unlimited custom metrics, a named technical success manager, and more
46. Keynote
@keynotesystems
Keynote’s mobile app monitoring is a cloud-based IT management solution for mobile application monitoring. With Keynote, you can check the performance and availability of your mobile app on smartphones and tablets any time, anywhere.
Key Features:
Conduct mobile app monitoring that checks for reliability at any phase to ensure SLA compliance
Accurately understand mobile app performance and availability
Fast and flexible, running on a global test and monitoring network with more than 7,000 measurement computers and mobile devices in more than 275 global locations
Instantly identify issues with your mobile app, including finding root causes, identifying patterns, and understanding the impact on your operations
Cost: Contact for a quote
47. Dynatrace
@Dynatrace
Formerly Compuware APM, Dynatrace is “a new generation of user-centric application performance management.” Their application monitoring tool is a cloud-based IT management tool helps you manage the performance of your critical applications, even those that are among the most sophisticated and complex. IT professionals choose Dynatrace because their APM platform contains a range of powerful APM tools from which to choose.
Key Features:
Dynatrace Application Monitoring captures response times and code-level context for all user transactions
Test and benchmark your app’s performance with Dynatrace’s cloud-based, globally distributed Synthetic Monitoring solution
Easy-to-use, deep-dive application monitoring tool for web and mobile applications
Cost: FREE trial available; Contact for a quote
48. Sumo Logic
@SumoLogic
Sumo Logic is a cloud-based IT management tool that enables IT professionals to manage and analyze all of their machine data. In fact, with Sumo Logic, your IT team gets a tool that helps to monitor, modernize, scale, and optimize IT infrastructure and operations.
Key Features:
Monitor complex workloads and migrations for errors, warnings, performance, and availability across cloud infrastructure stacks
Rapidly identify the root cause of issues and increase uptime
Spend less time managing incidents and more time getting innovative with new IT services
Designed for dynamic environments to modernize your management stack and meet your n