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Ed Terpening, Industry Analyst at Altimeter Group, a Prophet Company, is back for his second appearance on the Social Business Engine podcast. We discussed governance the last time he was on the show. In this episode, Ed will review findings from their...

Reevoo and IBM help The Jewellery Channel strike gold by analyzing customer reviews to detect actionable nuggets of genuine consumer sentiment. London (PRWEB) July 20, 2013 Big data analytics help retailer improve the customer experience based on social...

Last week, on June 4th, we hosted our first European Enterprise event in London, Connect via Hootsuite, as part of our global social business series. It was a big day, with announcements of our new re-brand, Enterprise Custom Education programme and...

In my last blog, I discussed Forrester’s model of Digital Predators, Digital Transformers, and Digital Dinosaurs.  Forrester argues that businesses must quickly become digital with products and services which are either sold or delivered digitally. ...

A few days ago, I met with one of our financial services clients heading into their year-end planning meetings. We were meeting to talk about their current developments and what they were hoping to accomplish this quarter. The senior VP (we’ll refer...