Blog.iperceptions.com

People love talking about their shopping and service experiences in places like Twitter, Facebook, and even Pinterest.  Still, many people are inclined to talk about those negative experiences than positive ones, that’s because there aren...

Strategy for customer experience management is lacking for most organizations, according to numerous studies, and lack of strategy is a cited widely by customer experience (CX) practitioners as a key obstacle to achieving business results. [1] A close...

Posted by alexis-sanders SEO specialists spend massive amounts of effort trying to get Google on our side — to see the brilliance of our content, the ingenuity of our meta elements, and the genius of our organic strategies. We spend so much time treating...

In just a few weeks, the hot sun shining over Las Vegas will beam down upon the pale and smiling faces of an encroaching army of office-dwelling ecommerce merchants. These troglodytes will have journeyed from afar to an arid and sin-filled wasteland...

I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing. Webinar Alert On Thursday I’ll present a webinar on communication to employees about the political...