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Organizations of every size find themselves looking for the right help desk solution to meet their IT and end-user requirements. Some have not implemented any solution yet, and there are those not satisfied with their current solution and are in search...

ManageEngine has announced that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now available for free — with no restrictions, regardless of whether software runs in the cloud or on premise. Previously...

Intuitive web based help desk software, including: Ticket & Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP & Active Directory Integration - Reporting - More. Cross platform service desk software for Unix.

Good news from the jobs market at last! New data from the Recruitment and Employment Confederation (REC) and consultancy KPMG shows that  the number of people finding jobs had grown and demand for staff had hit a 15-year peak, across the UK...

The Service Desk Analyst will be responsible for ensuring that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help...