Blog.clicktale.com

Customer Experience (CX) is the sum of experiences that people have during the whole relationship with a given product/service. This also pertains to the enterprise businesses. Good impression can win you trust and love from many, but bad impression...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Best of Breed Startups Often Initially Differentiate And Delight Customers With Extreme Customer Centricity The journey to an initial public offering (IPO) often brings an intense customer-centric culture and focus that separates the startup vendors...

The Customer Experience Management Guide [Chapter 1] Customer experience. It’s the latest marketing buzzword. But what does it mean for your business? The Customer Experience Management Guide breaks down the buyer’s journey step by step, providing...

Asia-Pacific and Japan (APJ) companies may want to take heed of the famous quote by American actress Mae West—“An ounce of performance is worth pounds of promises”—particularly as it relates to delivering on brand promises made...