Return Management & Reverse Logistics Services
As the number of orders increases, so too will your number of returns. And those returns can be rather annoying to manage – the inspection, grading / testing, upgrading, repackaging, etc. And given that customers rarely send back all of the product, warranty, instruction manual and packaging, there is likely to be work needed to attempt to convert a returned item to a re-sellable item (hopefully in “new” form again). If you have more than an FTE working just on returns, it’s time to be asking questions to these solution providers to see if they can streamline this headache for you.
Key Issues to Consider
Returns can cost your money in return fees and repackaging, but they also cost a disproportionate amount of time to repair versus selling a unit newly sourced from your supplier. There is a sizeable opportunity cost to managing returns, both in terms of time, and potentially lack of expertise on how to maximize recovery rates on those returns. These solution providers know the in’s and out’s on how to make the returns process less painful and costly for you.
Name
Channel Served
Phone
Contact
Genco Marketplace
Multichannel
(800) 224-3141, ext. 3687
Email
Newgistics
Multichannel
(877) 860-5997
Email
OpenedBoxReturns.com
Amazon
(718) 687-2973
Email
Optoro
Multichannel
(301) 760-7003
Email
Rebound Returns Management
Multichannel International
01952 293028
Email
Accounting
Every company needs to keep track of its financial position, including expenses (including payroll, insurance), purchase orders, inventory value, and margins. The following software programs are commonly used by online sellers to track these numbers.
Key Issues to Consider
While Amazon is not known for providing sales and revenue data that can be easily incorporated into Accounting software, some of the companies below have developed API and conversion tools to absorb existing Amazon data into their tools. We encourage sellers to further simplify their lives by looking for Accounting software that integrates into Amazon’s Seller Central.
Name
Channel Served
Phone
Contact
Quickbooks
Multichannel
(800) 446-8848
Contact Form
Sage
Multichannel
(866) 996-7243
Contact Form
Wave Apps
Multichannel
n/a
Contact Form
Xero
Multichannel
n/a
Email
Accounting and Bookkeeping Support
Long before you have a mountain of shoeboxes full of receipts, it is important to be tracking all of your revenues and costs, so you can maintain a macro view of your financial position at any given moment, rather than waiting until year end when taxes are due. Face it – (almost) no one likes recording all of the financial data, but it’s necessary in order to know where you are doing well, and where improvements are immediately needed. So rather than put unnecessary lags between paperwork coming in and you understanding how that paperwork reflects your true financial position, these solution providers offer you the ability to keep an eye on your financials without having to deal with the laborious task of sporadic, manual data entry.
Key Issues to Consider
These companies can offer basic book-keeping, or full-scale accounting (including income tax preparation and inventory reconciliation support). Depending on how complex your inventory and channels are, you may want to outsource more and more of this in order to focus on your skills sourcing profitable product.
Name
Channel Served
Phone
Contact
Bench.co
Multichannel
(888) 760-1940
Email
Catching Clouds
Amazon
(720) 414-1444
Email
TechFinance
Multichannel
(212) 518-6835
Contact Form
Tax Calculation and Remittance
As an online seller, in which states do you owe sales tax? Are you collecting enough sales tax in enough states? If you can’t answer these questions today, it’s time to look for support. And if you can answer these questions, and you’re required to pay in more than 2-3 states each quarter, you probably could benefit from the streamlined processes these companies will be able to provide you. No more manually filing papers to each required state – these companies will streamline all of that for you, and keep on top of ever-changing tax rules for each tax jurisdiction (state, county, city, etc.) in which you have tax nexus.
Key Issues to Consider
Whether you collect state tax or not on your online sales, you almost certainly are liability for paying the state taxes. Work with your tax attorney to confirm where you owe state taxes, and then consider using Amazon’s tax collection services to streamline the collection process, while using any of these solution providers to support the tax remittance process.
Name
Channel Served
Phone
Contact
Avalara / Trustfile
Multichannel
(855) 669-5116
Contact Form
Taxify
Multichannel
(860) 532-0829
Contact Form
Taxjar
Multichannel
n/a
Contact Form
Vertex
Multichannel
(855) 221-5885
Email
Meridian Global Services
Amazon
(415) 419-5668
Contact Form
Profitability Analysis
It’s Time To Engage Help When: If you understand your all-in-costs by SKU, you can figure out your profitability by SKU, which will guide your actions on inventory management, vendor negotiations, sourcing of new products and pricing. If you keep your total sales revenue and total gross margin each aggregated, then you have no visibility on specific product issues or opportunities which ultimately drive your overall profitability. Most sellers realize they need more granular profitability analysis when they experience YOY sales growth that is not matched by at least the same growth in YOY gross margins.
Key Issues to Consider
Rarely do all products in a seller’s catalog generate positive margins, once consideration for indirect and overhead costs are made. Only at the point that all costs have been allocated down to the individual SKU level can a seller take immediate necessary action to course-correct on product selection.
Please note that many of the Inventory Management / Order Management tools have incorporated profitability analysis tools integrated into their overall structure. These companies below are stand-alone applications.
Name
Channel Served
Phone
Contact
Amazonworks
Amazon
n/a
Email
Sales Calc
Multichannel
n/a
Use
Daily Source Tools
Amazon
n/a
Email