REDWOOD CITY, Calif., May 5, 2016 /PRNewswire/ — Badgeville, the global leader in digital motivation, today announced the release of the first of its kind Total Enterprise Engagement Connector for Salesforce. This new class of connector paves the way for Total Enterprise Engagement across CRM, Social Enterprise and Ticket Management applications. With this release, Badgeville can now add digital motivation to Salesforce Sales Cloud and Service Cloud as well as Chatter. Badgeville for Salesforce can be easily deployed as an add-on by any Salesforce customer and is available for download in the Salesforce AppExchange.
Companies rely on Salesforce to drive customer, sales and service excellence. But users of these platforms still face barriers to adoption, participation and use. According to CSO Insights.¹, “Only a third of the firms implementing these [CRM] systems have end user adoption rates of above 90%” Badgeville’s new Total Enterprise Connector for Salesforce tackles these challenges by recognizing all stakeholders in the sales lifecycle, including service and other customer facing employees.
Badgeville’s Total Enterprise Connector for Salesforce can be deployed in a single-environment to address sales performance, service excellence or employee collaboration. Its true power comes in a multi-environment use case. To improve overall sales performance and achieve Customer Success, companies must digitally motivate every employee that impacts the sales lifecycle, including employees licensed across the Salesforce ecosystem. Badgeville’s Total Enterprise Connector for Salesforce is the only solution that allows companies to recognize the multi-and- cross platform achievements that align with strategic operational goals.
“Companies like Salesforce, Oracle, and Microsoft are developing entire ecosystems to support automated and intelligent business processes that span functional areas,” said Jon Shalowitz, CEO of Badgeville. “Our new Total Enterprise Connector initiative allows ecosystem accounts to transcend any single application, leverage digital motivation and recognition as a strategic initiative and positions Badgeville as the only choice for digital recognition across multiple touch points.”
Badgeville for Salesforce features:
Native Salesforce Ecosystem Support: Works with any Salesforce Chatter, Sales Cloud or Service Cloud deployment, regardless of customizations
Cross-application Engagement & Tracking: Create cross-application missions and recognize employee achievements across multiple applications
Unified–Application Milestones: Specific application events and activities within an application ecosystem can now translate into unified rewards and employee achievement
Game Design & Analytics Expertise: Comes packaged with the services of Badgeville game design experts and data scientists
Quick Setup: Can be setup and configured by Salesforce Admins
In-depth Customizations: Offers the ability to define points, levels, badges, tracks and missions with custom branding and visuals
User Insights: Includes analytics with granular views of user activity by specific action and timeframe
Native visualizations: Visualize player profile data such as leaderboards, immediate feedback and social streams with their achievements directly in Salesforce. People can also visualize achievements in Badgeville GameViews
Reward any activity: Any activity captured by Salesforce can be rewarded, for example closing a $100Kdeal in the first month of the quarter
Badgeville for Salesforce in Action
Badgeville helped a medical device manufacturer achieve a 350% increase in the number of daily opportunities added. The solution was designed to drive sales productivity by rewarding sales professionals for entering accurate opportunity data and communicating customer intelligence. The Badgeville for Saleforce solution exceeded expectations by driving both more accurate opportunity data and more accurate close dates.
The new Badgeville for Salesforce product is available immediately through the Salesforce AppExchange.
¹” Demystifying CRM Adoption Rates”, CSO Insights, January 4, 2016
About Badgeville
Badgeville digitally motivates all types of people to achieve their business goals in systems across the enterprise. By motivating customers, employees, and partners to perform their best individually and in teams, Badgeville is fundamentally changing the way people work. With hundreds of deployments as the leader in enterprise gamification and digital motivation, Badgeville empowers Customer and Employee journeys, by increasing audience engagement and personal reputation for industry leaders and innovators including American Express, Samsung, Walmart, Kendall Jackson and more.Founded in 2010, Badgeville is based in Redwood City, CA and New York City. To learn more follow @Badgeville or visit www.badgeville.com.
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