The Service Desk is committed to high quality customer service and support while acting as a single point of contact in resolving computer, network, security and phone related needs.
SUPPORT SERVICES
Some of the issues that are resolved by this team of highly skilled and technically diverse support specialists are:
Password resets and requests
Creation and/deletion of VPN accounts
Assisting in the communication for network outages
Processing phone and wide-area network related requests for moves, add-ons, changes and repairs under the AZ Net II contract
The Service Desk utilizes remote tools for PC assistance to aid in resolving many inquiries.
The Command Center (where the Service Desk Team resides) provides 24/7/365 support.
CUSTOMER RESOURCES
Remote PC Assistance
With Remote PC Assistance, the Service Desk can remotely control your desktop (with your permission) and fix many of the common problems quickly and professionally.
Customer Connections
Customer Connections is where customers can review their current invoices.
Instructions and Guides
Remote Desktop Instructions
Terminal Services Instructions
Forms
Account and Access Request Form (Not used for remote access request)
Remote Access Request FormFINAL.pdf