Life CSR Team Lead
Amazing opportunity to work with one of the biggest financial services companies in the world to setup a new business unit from the ground up\. You will be able to apply your skills working with a highly motivated, top performing team while being backed by the stability of one of the best performing financial services companies worldwide\. Through this agile and fast paced business launch, you’ll have the opportunity to experience a once in a career opportunity of setting up a truly market leading new business with the latest technologies at the center of the proposition\.
Job Summary
Responsible for coaching and mentoring team members in conjunction with Life Claim Director\. Directs, supports, trains and leads Customer Care Professionals in a group Life and AD&D claims Call Center environment\. Also responsible for interviewing, hiring, coaching and performance managing individuals within team as well as working with other Team Leaders to maintain acceptable service levels in a production, in\-bound call center\.
Basic Qualifications
+ 4 or more years of related experience
+ High School Diploma or Equivalent
Preferred Qualifications
+ Associates or Bachelors Degree
+ 4 years of Call Center experience
+ Previous group life and accidental death and dismemberment insurance experience
+ Supervisory experience
+ Strong data entry skills
+ Ability to work independently
+ Effective communication skills
+ Motivated and customer focused
+ Excellent problem solving skills and results oriented
Responsibilities Include
+ Working with Life Claim Director in creating Group Life and AD&D claim call center
+ Creating and monitoring call center activities
+ Direct communication with customers and beneficiaries
+ Respond to telephone inquiries regarding life or AD&D claim issues, research the claim as needed and provide a response to the customer
+ Project an attitude of service, empathy, and patience to all customers
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve\.
Imagine working for a values\-driven organization that has the ambition and desire to be the best global insurance provider in the world\.
Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them\. We are a values\-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world\.
Zurich in North America is an Equal Opportunity Employer Minorities/Females/Disability/Veterans
Zurich does not accept unsolicited resumes from search firms or employment agencies\. Any unsolicited resume will become the property of Zurich American Insurance\. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission\.
\#LI\_ZNA
**Title:** _Life CSR Team Lead_
**Location:** _Connecticut\-Hartford_
**Requisition ID:** _160000TE_