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According to a study by Bain & Company, 80% of companies say they’re customer centric, yet only 8% of customers agree. Think about that for a second. How many of your customers do you think would agree that you are customer centric? Do you...

Introduction Peer review represents an important aspect of the learning process in a classroom setup especially in learning of second languages. Peer review feedback is normally applied in classrooms whereby students engage with one another to enhance...

Mozilla is very close to rolling out a new code review tool based on Review Board. When I became involved in the project, I viewed it as an opportunity to start from a clean slate and design the ideal code development workflow for the average Firefox...

In a world of ever increasing data and information, there’s one data source that companies can’t afford to ignore – customer feedback. The chances are if you’re not getting (and using) feedback in the right way, then your competitors are already gaining...

Our 10-part series on Application Lifecycle Management (ALM) using Visual Studio 2012 and Visual Studio Team Foundation Server 2012 continues with customer feedback. In case you haven’t read any of my previous posts in the series, please do so (series...