Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Product & Channel Department at Head Office:-
MOBILE & INTERNET BANKING SPECIALIST (X1)
JOB PURPOSE
Responsible for developing, modifying, implementing and monitoring the Bank’s , mobile, internet banking and e-commerce channel and strategy to ensure effective and efficient service delivery and profitability of the Bank.
Under the supervision of the Head Channel Management, the following are among the Job Key Responsibilities:-
Provide day to day support for the implementation of the Bank’s mobile, internet banking and e-commerce channel strategy.
Implementation of channel design and development of the mobile, internet banking and e-commerce channel
Monitor mobile, internet banking and e-commerce channels performance and measure profitability through the different channel life cycle stages, budgets and other performance metrics
Support the implementation of campaigns and activities run by marketing on mobile, internet banking and e-commerce channels to drive channel utilization and profitability
Support cross sell strategies on mobile, internet banking and e-commerce channels
Implement standard tools for channel development and campaign management
Give input for the development and implementation of procedures and processes for mobile, internet banking and e-commerce channel management
Day to day management of mobile, internet banking and e-commerce channels
Implement activation and usage programs
Provide input for the preparation of training materials for the network (in liaison with Head Channel Management)
Provide research and analytics support for customer needs realization (cooperation with marketing in case of market research)
Identify and manage risks associated with the Bank’s mobile, internet banking and e-commerce channels, implementing approved modification to mitigate the risks
Work with marketing to design channel branding standards
Work with customer service to develop channel service quality standards
Recommend and implement mobile, internet banking and e-commerce channel performance improvement plans
Generate necessary mobile, internet banking and e-commerce channel performance reports
Define the targets and responsibilities of direct reports and manage and implement the performance contracts of all direct reports
INTERNAL/EXTERNAL CONTACT
External: Regulators, Service providers
Internal: All Divisions
QUALIFICATIONS AND EXPERIENCE
Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
University Degree in relevant field
At least three (3) years working experience in a related field
One-two (1-2) years banking experience is an added advantage
Knowledge of Banking practices and operations, the external environment and regulatory environment
In-depth knowledge of bank products and channels and product market demands, local markets, customers and competitors
Experience in and ability to implement strategies for meeting the Banks objectives pertaining to delivery channel
Knowledge of proprietary and non-proprietary (VISA) card processing including pricing and regulation
Detailed knowledge of e-commerce developments and market trends
Experience in mobile, internet banking and e-commerce support and/or operations
Business Insight And Risk Awareness
JOB CORE COMPETENCIES
Verbal and written communication and presentation skills
Attention to detail
Commercial and financial acumen
Understanding of Segmentation principles
Drive for results/goal oriented
Ability to understand and interpret customer needs
Business case preparation and analysis
Networking skills
Team work
Creativity and innovation
Excellent communicator and motivator
Leadership and motivational qualities
Strong influencing skills
Strategic analysis
Networking skills
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Sunday, 12th March 2017.
Kindly note that you do not need to send us copies of your qualification certificates at this point.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
THE CHIEF HUMAN RESOURCE & TRAINING OFFICER
HUMAN RESOURCES AND TRAINING DIVISION
ZAMBIA NATIONAL COMMERCIAL BANK PLC
HEAD OFFICE
P.O.BOX 33611
LUSAKA
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).