Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate Banking Department in the Public Sector Section at Head Office:-
RELATIONSHIP MANAGER (X1)
JOB PURPOSE
Coordinate the sales efforts of Senior Relationship Manager’s (SRM’s); extensively market low cost liabilities and identify suitable assets for on-boarding. Collaborates with GTS staff to ensure proposals and tenders have GPI input and are submitted timely. To ensure and track implementation of solutions with product teams – GTS, Treasury, Scheme loans etc. – within the agreed turnaround time. To maximise revenue from the relationships across the portfolio by cross selling products and providing solutions that increase wallet share as well as track action points contained in call reports to their logical conclusion.
Under the supervision of the Head – Public Sector, the following are among the job’s key responsibilities:-
Assist the SRMs with product knowledge and market research (Desk top)
Coordinate and provides input to tenders and Bank proposals and tracking to make certain of their timely delivery
Coordinate post approval actions of credit facilities for the Unit
Track and coordinate the implementation of transaction banking solutions to customers
Act as a principal point of contact in the absence of any of the SRMs
Introduces new business to SRMs
Assist the SRMs’ business development activities, business planning, customer acquisition and strategy, business research and marketing
Collate all action points raised in call reports and tracks and drives each action to its conclusion
Assist in the communication and implementation of any action necessary to improve service in respect of complaints/compliments received
The Relationship Manager may be on occasion, required to attend meetings with customers, product teams and other internal stakeholders
Assist the Head – Public Sector to ensure that SRM’s update the “deal pipeline”
Uses the Sales playbook tool-kit effectively including:
Accurate and timely pipeline completion
Completing call reports of all meetings
Wallet Share plan and Customer Account Strategy Plan for all customers
Jointly works with SRM’s on credit issues with a view of understanding Zanaco credit processes
Appraise Head, Government and Public Institutions of any appropriate market information
Refer to SRM’s and Head Public Sector Banking on non-business relationships that are acceptable and profitable to the bank
Remain alert to the risk of money laundering and assists in the Bank’s efforts in combating Money Laundering activity
INTERNAL/EXTERNAL CONTACT
External: Existing and prospective customers, Government officials, Chamber of commerce, officials of regulatory bodies e.g. CCZ, ZEMA – for compliance and market information, competitors
Internal: All Divisions
QUALIFICATIONS AND EXPERIENCE
Minimum 5 Credits Grade 12 Certificate including Mathematics and English
University Degree or ACIB (equivalent) supplemented by training in banking
Minimum of three (3) years in a related role particularly in a corporate sales environment
Extensive knowledge of banking products and services
Extensive knowledge of banking credit processes
Basic understanding and interpretation of financial statements
Extensive knowledge of banking account opening processes
Detailed knowledge of the business environment and the market dynamics including the rules and regulations that govern the bank’s business in Zambia
JOB CORE COMPETENCIES
Excellent verbal and written communication skills
Excellent social/interpersonal skills
Negotiation skills
Resolution skills
Delighting customers
Networking/Liaison with internal and external customers
Persuading and selling
Attention to detail
Drive for results
Analytical thinking
Team work
Presentation skills
Sales skills
APPLICATTION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 5th December 2016.
Kindly note that you do not need to send us copies of your qualification certificates at this point.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
THE CHIEF HUMAN RESOURCE & TRAINING OFFICER
HUMAN RESOURCES AND TRAINING DIVISION
ZAMABIA NATIONAL COMMERCIAL BANK PLC
HEAD OFFICE
P.O.BOX 33611
LUSAKA