York Electric members can now access an online Outage Map that gives real-time information on service interruptions in the co-op’s service area.
View the Outage Map
Found here, the Outage Map makes the same information available to the public that the co-op uses to restore service quickly. As Director of Engineering Craig Spencer says, “It’s putting more information in the members’ hands—and more quickly.”
YEC System Operator Holly Williams checks the Outage Map. Members can now access the map at YorkElectric.net. The map shows any outages around the service area. The co-op servicemen she dispatches can zoom in on the affected areas to quickly find the precise location of the outage. Photo: Walter Allread
Previously, YEC member service representatives could access similar maps to advise members who called about outages, says Technology Administrator Jim Salmon. Now, a member can see much of what system operators like Holly Williams see on those internal maps. “It shows to get more and more information to the member. And this just fits perfectly with that philosophy.”
Spencer and Lynn say the Outage Map is integrated with internal systems that help YEC see what’s out more quickly and improve its response times. Bottom line, Lynn says, “It’s better service to the member.”
He says members will find the Outage Map user friendly: “I think they’ll like it.” YEC also plans to provide estimated service restoration times.
Salmon adds that members in the future will be able to submit outage reports via their mobile device. “New technology is making it easier to bring these systems online,” he notes.
Still, the key to any technology’s effectiveness is the human component. In this case, as Spencer notes, it’s crucial that YEC has valid, current phone numbers of members for the outage management system to work efficiently. “The whole thing is having that number,” he says. “The system feeds off of that number.”
Do we have your correct phone number?
Make sure we have your correct phone number
YEC’s PowerTouch outage management system lets you easily report an outage from your home telephone, or from another location by entering the phone number listed on your account.
There’s just one catch: We MUST have your up-to-date telephone number for PowerTouch to work most effectively. The number can be a land-line number where you receive service or any number, such as for a mobile phone, that you provide us to associate with your YEC service.
If you’re not certain we have your current phone number in our records, call the co-op’s member services line, (803) 684-4248. Member service representatives will verify or update our account records for you.
PowerTouch is the best way to help us get your lights back on quickly. If you experience a power outage and have already checked your main breaker, please call PowerTouch at 1 (866) 374-1234.
Power Restoration FAQ
What is York Electric’s procedure for restoring power?
Restoring power after widespread outages is a big job that involves more than simply throwing a switch or removing a tree from a line. The main goal is to safely restore power to the greatest number of members in the shortest time possible. In order to accomplish this, the process begins with a damage assessment of the co-op’s lines and facilities by employees who have been specifically trained to accomplish those tasks. The assessment allows YEC to direct its resources (both labor and materials) to areas where they are needed the most.
If there is damage to power plants, switchyards or transmission lines, those facilities must be repaired by our power supplier before we can restore your service. Transmission lines seldom fail, but they can be damaged by storms. Tens of thousands of people could be served by a single high-voltage transmission line. When those facilities are working, problems in your co-op’s electric distribution system can be corrected.
Substations are repaired first. When a major outage occurs, the local distribution substations are checked first. If the problem can be corrected at the substation level, power may be restored to a large number of people. YEC has 24 substations on its system and there are over 3,500 miles of distribution lines which are routed from the substations.
Distribution lines are repaired. Main distribution supply lines are checked next, if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of members, such as a subdivision. When power is restored at this stage, all members served by this supply line could see the lights come on, as long as there is no problem farther down the line.
Individual services restored. The final supply lines, called service lines, carry power from the transformer on utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of members. Sometimes, damage will occur on the service line between your house and the transformer on the nearby pole. This may explain why you have no power when your neighbor does.
At what point should I call YEC?
You should always call YEC when you experience an outage. This is especially important if you see lines or poles down, sparking, or potential hazards preventing you from leaving your property or blocking any roadways. Call YEC’s outage reporting system, Power Touch, at 1-866-374-1234.
Why is an automated outage line faster than talking to a live person?
We encourage members to use 1-866-374-1234 whenever they have an outage, but especially during widespread outages. This automated system can take many more calls than our employees. An outage notification with all the pertinent member and electric distribution system data needed to restore your power is recorded within seconds in our operations center. It is extremely important for YEC to have your up-to-date telephone number – the one associated with your co-op account. Having your correct phone number will allow YEC to dispatch crews as quickly as possible.
Do I need to call more than once to report an outage?
Call any time you have a power outage. We are here to serve you. Once you report the outage, try not to call YEC or the automated outage line again unless you have an emergency. Be assured our crews are doing everything possible to restore your power as soon as possible. Unnecessary calls prevent those who have not reported their outage from getting through to report their outage. Also, duplicate calls can generate multiple outage records for the same location.
How does YEC provide for members with life sustaining equipment?
If you have medical equipment necessary to sustain life or avoid severe medical complications, notify YEC at once – don’t wait for an emergency. The dispatch office keeps a list of such members so service restoration may be properly prioritized. Priority consideration is given to these households in the event of an interruption of service such as a severe storm. It’s important to note, however, that no one can guarantee service continually. If you use special medical equipment, you should make advance arrangements either for emergency backup power or to relocate to a hospital or other facility during emergencies.
What should I do to prepare for a storm?
Listen to emergency recommendations provided by lead agencies such as local emergency management, civil defense, Red Cross, or police. Follow their recommendations.
Does YEC ever cut off power in advance because of anticipated damage?
YEC does not de-energize facilities because of anticipated damage such as flooding, ice or high winds. The disconnect devices on electrical equipment remain energized until a storm causes them to operate as designed and shut off current.
Why did a YEC line crew pass by my house without stopping?
It probably is because before service may be restored to you and your neighbors, work must be completed at another location.
Restoring power to homes and businesses is a top priority for York Electric Cooperative, but the safety of our members and employees always comes first – and it’s more important than ever to be cautious during extreme weather conditions. For workers in bucket trucks or attempting to climb poles and towers, high winds are very dangerous. Once a storm passes and winds drop to less than 30 miles per hour, we will safely begin diligently working on outages and bringing you power as quickly as possible.
Why am I the only house around without power?
There could be several reasons: Fuses or circuit breakers in your home could have tripped; trees could have fallen on your service; the transformer that serves you could have a blown fuse or other damage; the primary line could be de-energized because of damage; many YEC lines have more than one wire and your transformer may be the only one connected to the wire that is “dead”.
There is damage to the service wire leading to my house. What should I do?
Once damage to major lines has been repaired, YEC will work on lines serving individuals. At that time, we will determine if an electrician should fix the damage or if we can. Generally speaking, YEC will repair problems up to the weatherhead on overhead service and up to the meter on underground service. Past these points, an electrician is needed.
Why do I only have electricity in part of my house?
You could have a tripped circuit breaker or blown fuse in your home’s electric panel, resulting in partial service. If so, reset the breaker. You may also have a broken connector or wire at one of the service leads to your house. If so, call 1-866-374-1234.
When looking at damaged poles and line, how can I tell the difference between downed telephone, cable television and electrical lines? How can I tell if standing water with wires in it is electrified?
You can’t! Consider all cables and wires energized, whether electrical, cable television or telephone. After a storm any wire can be energized if it falls or gets wrapped around an energized line, whether a few feet or a block away. If a line is in water, there is even more reason to be cautious. Consider it and the water energized.
How should I hook up my portable generator?
Connecting a portable or recreational vehicle (RV) generator to home wiring can cause safety problems. Ideally, appliances should be directly plugged into a generator. If you must hook the generator to the main electric panel, it is very important to disconnect your home from YEC’s electrical system first. If not disconnected, power can flow from your generator into outside utility lines and kill or injure crews working on the lines – even some distance away. You could even injure a neighbor if power from your generator flows along common lines to another house.
When electric service is restored to your area, disconnect your generator before turning on power to your home. If you don’t, the generator can be damaged. When using a generator, make sure it has proper ventilation. It should only be operated outside. Remember the generator’s rated wattage is a function of the number of appliances it will power. The wattage of lights or other appliances run off the generator as a total should not exceed the rated wattage of the generator. The manufacturer’s recommendations must be followed for proper usage and load. If you have any doubts, consult a qualified electrician.
How will fallen trees near power lines be handled?
One of our top priorities will be to remove trees and debris that have damaged electrical equipment and are preventing service restoration. Members should not attempt to remove or trim foliage within 10 feet of a power line. If a tree or tree limbs have fallen on a power line or pulled it down, do not attempt to get close to the line. If the line is sparking, call YEC at 1-866-374-1234 and report a downed line.
When my power comes back on after a storm, will it stay on?
Once your service is restored every effort will be made to keep it on. Keep in mind, however, that as we repair other parts of the system, some interruptions may be required. In addition, YEC works closely with county, city and state agencies. At their request, we may have to interrupt a circuit if there is a fire or some other emergency. And during ice storms, it is not uncommon for the weight of ice on the line or surrounding trees to cause power lines to break. If the storm continues, a crew may restore your power, and then, with the further accumulation of ice on the lines, your lines may break again.
If YEC does not get my power back on within a certain time, do you pay for spoiled food?
No. Since YEC has no control over damage done to facilities during storms or other natural disasters, members at large could not be expected to pay for any individual member’s food that might spoil due to storm damage and resulting from electric service interruptions. Remember, electrical disturbances that cause you damage are likely to cause your cooperative damage too, but on a much larger scale. One lighting strike, for example, can cause equipment failure to your cooperative costing hundreds of thousands of dollars. Therefore, we do all we can to reasonably protect the electric system. You must do your part by protecting your own equipment from any storm damage or loss of power.
Will you pay for damage to personal property due to power quality problems caused by storms?
No. YEC maintains and operates facilities in a manner calculated to provide safe and reliable service. During abnormal weather, we make every effort to provide continuous service, but cannot be responsible for complete or partial failure or interruption of service, or for fluctuations in voltage from causes beyond our control. Just prior to a storm, and during early stages of restoration, members may wish to turn off or limit use of electronically sensitive and/or nonessential appliances.
What are special vulnerabilities of underground and overhead electric service? Why doesn’t YEC bury all overhead power lines?
Overhead services are more exposed to ice, high winds and flying debris. Underground facilities are subject to flooding. Damage to an overhead transformer is often easier to find. Damage to a pad mounted transformer serving underground cable may not be readily visible. Underground lines are susceptible to damage from digging and trenching equipment. And the cost of installing and maintaining underground conductor over hundreds of miles of sparsely populated rural areas would result in an enormous increase in the cost of electricity to you.
How long should restoration take following a storm? What could prolong the effort?
YEC’s service territory includes some 3,500 miles of electrical distribution line in a four county region. Restoration time, therefore, depends to a large degree on how many different lines are significantly damaged. Severe damage to transmission systems would have the most disabling effect on restoration efforts.
Restoring power to homes and businesses is a top priority for York Electric Cooperative, but the safety of our members and employees always comes first – and it’s more important than ever to be cautious during extreme weather conditions. For workers in bucket trucks or attempting to climb poles and towers, high winds are very dangerous. Once a storm passes and winds drop to less than 30 miles per hour, we will safely begin diligently working on outages and bringing you power as quickly as possible.
What is my best source of information on the restoration effort?
YEC works hard to update the local news media on the overall progress of restoration efforts affecting the area. YEC issues information releases to the news media regarding restoration progress during major power outages. Listening to the radio, or checking YEC’s website via battery-operated web devices are the best ways for you to be informed of storm restoration progress. Be sure to have an emergency kit, equipped with a battery-operated radio and fresh batteries, so you’re ready in case of a major power outage.
What plans does YEC have to bring in outside crews? How about normal service calls and work needed in areas not affected by the storm?
If damage from a storm exceeds our capability to restore service in a reasonable time, we will request crews from other cooperatives. Electric cooperatives work together to assist one another in times of need. In areas not affected by the storm, only a minimum crew will be left to handle calls. Members should expect routine service request calls such as security light repairs or meter connects to be delayed due to the storm.
Restoring power to homes and businesses is a top priority for York Electric Cooperative, but the safety of our members and employees always comes first – and it’s more important than ever to be cautious during extreme weather conditions. For workers in bucket trucks or attempting to climb poles and towers, high winds are very dangerous. Once a storm passes and winds drop to less than 30 miles per hour, we will safely begin diligently working on outages and bringing you power as quickly as possible.
What can members do to help get their power back?
Before calling to report an outage:
Check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.
Call a licensed electrician if you have significant water damage in your home that might make it unsafe or if the meter outside your home or any of the piping and wires on the wall of your home looked damaged.
Related Links:
Outage Map »
Storm Center »
How YEC Restores Power »