Companies offering Magento development solutions have the right to change their policies, but not without notifying their customers about the changes they make in support and maintenance terms and policies. There are several factors that lead to the revision of the policies. This might even affect the user agreements created when a product like extensions or software as a service is offered to the customers.
Below listed are the circumstances when companies make changes in their support and maintenance rules.
Version Updates
Magento development solution companies can update their support and maintenance service policies whenever new Magento version is available. With the advent of the newer version, they revise their policies and notify their customers. Thus, customers need not worry about the releases of Magento versions as they would be informed by the service providers.
Inflation in Market
Web service providers offering Magento solutions can even modify their rules and price quotes on the hike in the inflation ratio.
Changing Promotional Strategy
Nowadays product promotion and branding are the part of a Magento development package. The web development company that builds excellent products and websites creates a marketing plan for promoting the solution they created. There might be different set of rules for development process and the promotional plan. Whenever a company decides to infuse modification in the pre-built promotional strategies, it impacts the maintenance clauses also.
Modification in Resources
When a company reduce or enhance the resources used for the overall functioning of the business, changes in the maintenance policies is obvious, but not without notifying their customers. It may happen they may offer some additional facilities, in lieu thereof. Thus, users can get a clear view about the changes in the pricing structure (if any).
Introducing / Withdrawing Services
Web service providers can introduce the new services or withdraw the existing ones, if there is no such clause like no new service implementation will be introduced under the maintenance period. In such case, companies can modify their policies and notify the customer. Magento web solution users have to accept any policy change made by the service providers.
Changes in the Cyber Laws
Cyber laws are made to ensure website security by avoiding cyber frauds. They update the laws on regular basis to protect the websites from malicious attack. Magento platform is used for eCommerce website development that contains crucial customer details like credit card details, bank account numbers and passwords. Amendments in cyber laws will affect online store performance and thus Magento professionals might have to rework on the solution. Due to this reason, development policy might get some modification if there is no disclaimer specifying repetitive service will be provided when cyber laws are modified.
We have mentioned only few of the cases in which Magento web development service providers make changes in the support and maintenance policies. The list might be larger depending on the company management. Check thoroughly prior to obeying terms and conditions mentioned in the agreement.