Job Description
Business Title: Director, Client Services
Reports To: MD & GM
Group/Division: BioPharma Services Division
Business Structure: Fisher Clinical Services
Business Unit: Fisher BioPharma Services (I) Pvt. Ltd.
Career Band: 8
Job Track: Management
Position Location: Ahmedabad, India
Number of Direct Reports: 5
Essential duties & responsibilities:
* Supervise planning, organizing, executing & reporting the project related activities.
* Produce both short term (one year) and long term (3 to 5 years) business plan for operations taking into account changing client requirements, economic climate and comparator activity and changing technologies. To monitor performance against plan and update as appropriate..
* To manage and control the yearly approved budget to actively seek measures to reduce operating cost and improve performance.
* Assessment of clinical protocol and other client supplied study specifications in conjunction with proposals Group, FACTS Technical group, Clinical Supplies, Operations and Procurement to help design Supply Chain solutions to meet the needs of the trail. Provision of data and technical input to the Proposals group to help them in the creation of proposals.
* Reviewing packaging budget provided by business development or project team for a study and ensuring that the budget is available and approved for all study for which services are offered.
* Ensure all quality metrics and programs are maintained whilst meeting goals and targets. Assist in assurance of a highly visible quality culture across FCS
* Tracking study specific budgets for and providing monthly activity completion report to Finance department for revenue recognition and invoicing to sponsor of Client Services.
* Working with internal and external clients to finalize logistics requirements. This may include project meetings at client or FCS site.
* Ensure that all aspects of customer interface, namely project management, business development and quality are adequately supported by all SCM and PM Staff.
* Ensuring all clinical trial labelling and printing procedures are compliant to GMP & applicable regulatory requirements.
Minimum Education:B.Pharm / M.Pharm / MSc / MBBS
Preferred Experience:15 to 20 + years in Clinical / Pharma industry.
Skills & Attributes:
* Excellent Communication skills.
* Exposure of working in matrix organization.
* Good people management skills.
* Ability to work in fast paced organization and work on multiple business priorities.