Production Support Analyst
Job ID #:JR05872Primary Location:IN--Pune Kharadi Knowledge Park
Secondary Location(s):
Functional Area:Operations ITDepartment:OPITO Operations IT
Position Type:Full-Time RegularEducation Desired:Bachelors Degree or equivalent
Relocation Provided:No
Travel Percentage:0
Position Responsibilities\Requirements
Production Support Analyst :
Job Overview
This role is a part of Derivatives Utility Technology and is responsible for providing application support for Middle and Back Office applications within Utility technology.
This position will be based in Pune.
Responsibilities
+ Provide production and non-production environment support for Business functions Applications. Responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
+ Provides monitoring of the environment, managing and tracking incidents and escalations
+ Resolve and track production incidents and prevent reoccurrences.
+ Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support for production and non-production environments
+ Takes responsibility for end-to-end solution of incidents, and problems. Provides quick response to limit downtime and resolve the issues within committed SLA.
+ Communication and Reporting: Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly Reports
+ Provide 24/7 support and coverage to ensure there is no impact to business and users
+ Partner closely with Application Development, Testing team and upstream consumers and other L2/L3 teams.
+ Participate in on-call rotation for application support of production related issues
+ Sound knowledge of ITIL framework - Incident Management, Change Management and problem management
+ Execute changes as per change management process
+ Troubleshoot and resolve user/helpdesk queries as per defined SLA
+ Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
+ Create and improve system documentation (Run books, FAQs).
Essential Skills
+ Excellent written and verbal communication skills
+ Ability to work independently and make objective decisions independently
+ Excellent troubleshooting and problem solving skills
+ Ability to work in a matrix managed organization
+ Excellent team work
+ Proven results in Incident/Problem/Change and Release disciplines
+ Production of high quality documentation
+ Experience in handling users/Helpdesk
+ Good understanding of the internal and external environments required to deliver the IT solutions
+ Strong and proven results in Incident Management and other ITIL disciplines
Desirable Skills
+ Working knowledge of exchange traded derivatives and cleared OTC derivatives business processes.
+ Ability to learn and use new technologies.
Experience & Qualification
+ 3-5 years’ experience (Banking industry preferred) in IT industry
Competencies
Competency
Definition
Analysis & Problem solving
Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions.
Career Focus
Having a career focus and level of ambition, which are consistent with the direction and focus of the organization and appropriate to career level within the organization. Demonstrates enthusiasm and career commitment.
Innovation & Creativity
Creating new and imaginative approaches to work related issues.
Questions traditional approaches and demonstrates creativity in the generation of ideas and vision.
Quality Orientation
Committed to delivering and achieving high quality work.
Technical Ability
Possesses and maintains a high level of technical/professional knowledge and skills so as to maximize performance.
The financial services industry continues to be more electronic, global and regulated, with new capital and margin requirements and reporting rules. This requires financial institutions to address operational efficiencies and explore new ways to reduce costs. With growing volumes, a more complex clearing process and declining commission rates, firms must streamline post-trade processing globally. Managing money is also at the core of a financial institution’s business. From profitably investing its own fund balances on a day-to-day basis to underwriting bonds and holding customer assets in safekeeping, the lifeblood of a firm is tracking and investing funds to its best advantage. FIS's suite for post-trade operations includes solutions that help financial institutions processing securities and derivatives to efficiently manage their middle- and back-office processes and workflow as well as integrated solutions for bank treasury and portfolio management, clearance and settlement.
FIS has acquired SunGard. Pushing the pace of financial technology, together we'll help our clients solve technology challenges for their business - whether it's capital markets in Mumbai or community banking in Macon.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
Learn more atwww.fisglobal.com
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Please note all offers are contingent on successfully passing the pre-employment checks. These may include:
+ Previous Employment
+ Highest Education
+ Directorships
+ Career Gap Analysis
+ Extended Blacklists
+ Credit Check
+ Basic Criminal
This list is not exhaustive.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.