JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
The Global Compliance Operations (GCO) organization works closely with the Global Financial Crimes Committee (GFCC) and Lines of Businesses (LOBs) to implement a sustainable and scalable operational process supporting clients along the Know Your Client (KYC) lifecycle including functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, and quality assurance.
The KYC Utility will promote further centralization and consistency of operational KYC activities across all LOBs. This role will provide the opportunity to work in a fast paced dynamic team and to help implement best practices within JP Morgan.
Job Description
The primary responsibility of team lead is to oversee a small team of KYC Operations Analyst and Reviewers to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.
The team lead must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC team lead must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.
Responsibilities
* Understanding and implementation of KYC standards, guidelines, policies and procedures
* Selection, performance management, and overall development of employees within their assigned team
* Perform day to day management of a team of KYC Operations Analysts and Reviewers, including coaching and providing ongoing performance feedback
* Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
* Effectively address any issues that might be escalated by either internal or external customers
* Identify special training needs that may benefit team members to increase team efficiency and quality
* Proactively highlight potential issues to management
* Drive Process improvements and implement process changes as necessary
* Identify root causes, understand connections and implications and evaluate alternatives
* Make decisions that are effective and well-grounded based on guidelines, policies, and insights
* Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Qualifications
* Bachelor’s Degree and/or Graduate Degree
* 7-12 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance andKYC
* Proven track record of ongoing coaching, educating and directing a team.
* Experience with leading a new team with limited Subject Matter Expertise
* Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
* Excellent interpersonal skills necessary to work effectively with colleagues and senior management
* Strong relationship building skills to influence/negotiate desired outcomes
* Ability to deep-dive and investigate issues to see a successful resolution
* Experience with the build out and execution of a new team or procedures
* Ability to identify risks and issues and successfully navigate through to completion
* Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
* Self-reliance and willingness to "own" problems and creatively find solutions
* Strong interpersonal and verbal/written communication skills
* Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
* Develop and lead a team that is responsive to dynamic organizational and operational changes
**Job:** **Other*
**Organization:** **CORPORATE SECTOR*
**Title:** *Associate - KYC Operations Team Lead*
**Location:** *IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120*
**Requisition ID:** *160070180*