**Description:**
* Mission *
Works with customers, architects, solutions and integration teams to perform detailed design and integration of all parts of the solution: access, core, external applications (Video streaming, HTTP/FTP servers, etc.), multivendor equipment and extra IP services (E2E VLAN, VPN,IP/MPLS). Verifies that the detailed design effectively translates customer requirements into workable solution meeting customers dynamic requirements and ensuring design integrity. Applies standard design, development and testing processes. In laboratory environment, can hand over to integration testing teams for final integration effort. In customer environment, can perform on site pre-acceptance and acceptance testing of the delivered product or solution
* Key Responsibilities: *
Ensure that best practices are applied with knowledge management shared with peers and teams.
Controls the workload for the full scope of work for the organization inside his projects scope.
Supports status reports, internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures and initiatives.
Execute, control and close tasks to produce the End-to-End (E2E) transition/transformation deliverables.
Supports manager to maintain required ALU business controls for the transition/transformation
Prepare consolidated status reports and communicate status to the key stakeholders on behalf of the manager.
Participate actively in knowledge sharing activities.
Work with the manager who works with the solution team and participate in the initiating and planning phases of the E2E transition/transformation project.
Provides over his manager assistance to the GPM/CAL/. in the implementation of effective coordination and control mechanisms for the transition/transformation.
Ensure the team delivers on all contractual commitments in real time, in order to achieve commercial SLAs and KPIs while initiating corrective actions to treat abnormal conditions or performance trends.
Ensure the team delivers effective and efficient incident detection and resolution, manages complex incidents that span technology & services boundaries, and coordinates escalation to relevant Technical Support organizations.
Act as the key contact for customer for their network management and respond 24x7x365 to escalations from the Service Assurance teams and our customers.
Develop Network operations teams with appropriate trainings, knowledge transfer, etc.
Ensure that all functional resources are continuously available: people, tools, facilities, etc. and delivered on a 24x7x365 basis.
Ensures that all internal processes/procedures are Blueprint compliant.
Identify, mitigate and track the Risk Management issues relates to his project/customer
Support reporting - management reports for local and global reporting including MMR
Proactively work to improve efficiency and reduce the cost of deliverables
Share best practices and contribute to GSD organizational development
Work together with other - ALU teams to ensure quality and customer satisfaction
Support the Solution Tendering process through the analysis of the network and the support requirements necessary.
* Service Engineering Team Leader / Manager *
Resolves the TTs involve/escalated either by the network fault management teams, Customer or Vendor Support Organization.
Resolves issues raised by the customer and provides solutions based on ALU products or 3rd party equipment including improvements in operations, auditing and validation strategy. Develops/Facilitates Root Cause Analysis documentation and reports to internal and external teams of the RCA findings
Has to prepare/update the work instructions, alarm guide and upskill the SA and Team members accordingly.
Maintains customer relationship during integrations and troubleshooting phases
Established and executes preventative maintenance routines and analyzes results for proactive activities to prevent incidents.
FE activity can be part of this function if requested
Coordinates and performs the configuration and integration of all the network elements including the integration tests and the consistency of the solution over the whole project
Maintains & tracks the evolutions of the Solution configuration/integration along the project lifecycle
Performs re-parenting and migration of routes including configuration databases
Prepares all the configuration required by the migration process, executes the procedures of migration, adjusts the new system into the old technical environment, manages the roll back when it is required.
Software update based on vendor documentation and guideline
If the job include complex configuration the Integration Professional JD can get used as additional appendix.
Ensures end-to-end compliance of a given service or applications with contracted or committed Service Levels (SLA). Monitors and deliver customer reports on service or application performance. Identifies and addresses problems linked to service or application performance. Proactively identify impact of Changes on service or application performance.
* Key Performance Indicators (KPIs) *
* *
1 On time Change Implementation to Agreed Committed Date
2 On time authorization/rejection with commit date to internal SLA
3 % of change requests rejected for Quality
4 Number of incidents induced by changes
5 % of defects found in the audit process
* Managers: *
* *
1 Performance of the team
2 On-time implementation
3 3R performance (Respond/Restore/Resolve)
4 - CNQ (Cost of Non-Quality)
5 - Human Errors
6 - Customer satisfaction
* Leadership Competencies *
Breaks boundaries & barriers
Makes it happen
Mobilizes Teams and grows potential
Leads Courageously
Leads with authenticity
Projects a winning mindset
Shapes a compelling future
* Functional Competencies *
Communication
Communicates and presents concepts clearly, precisely, and concisely: keep it simple!
Demonstrates conflict and problem resolution skills (in person and via the phone)
Establishes and write effective processes, policies and procedures
Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas
Adaptability (Works constructively under pressure or adversity)
Problem Solving
Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation, involving the project team, the customer and stakeholders in the problem resolution as necessary
Planning & Execution
Follow processes, procedures and use the experience and Skills to do the job
Appropriately performs problem escalation
Able to analyze, visualize, articulate, and solve problems and concepts
Managing execution ( Monitors and tracks progress and performance using relevant tools)
Developing self & others
Able to work in a multicultural environment, across different countries and organizations
Through coaching and teaching, supports employees development and acquisition of skills and knowledge to become more effective in their current or growth position and career
Quality & Knowledge ( Develops points of view, lessons learned, best practices, and transforms project deliverables into a Knowledge Management asset to create repeatable solutions)
* Managers: *
Able to work in a multicultural environment, across different countries or organizations
Change Management
Customer focus
Managing execution
Negotiating skills
People Management
Presentation skills
Verbal communication
**Qualifications:*** Technical Knowledge and Skills *
Understand the general principles of telecommunications
Knowledge in several 2G equipments (BTS, BSC) provided by NORTEL, Huawei or Ericsson,3G equipments (WBTS/NodeB, RNC) provided by: Alcatel-Lucent, Huawei, NSN, Ericsson and 4G equipments provided by Alcatel-Lucent, Ericsson and Huawei OR
Knowledge in several of the following suppliers equipments: CISCO routers and switches and also cards: ACE, CSS, Juniper (routers, switches and FW), Fortinet, F5, Radware, Alcatel-Lucent IPD equipments OR
Knowledge of several mobile core network elements is a plus: MSC-S, HLR, MGW, STP, FNR & HLR-V, MSC on multi vendors (Ericsson, NSN mainly), as well as basic knowledge of mobile signaling protocols (ISUP, MAP, INAP, etc.) OR
Knowledge of wide range of transmission equipment: IP Links (Ericsson TN, Alcatel-Lucent), Router (Tellabs), MUX (Marconi, Bosch, Ericsson), PDH (Ericsson, Nokia), SDH (Ericsson, Alcatel-Lucent), ATM (Alcatel-Lucent) and FTTH (Alcatel-Lucent) OR
Knowledge of several Value Added Services (VAS) covered in ALU architecture by the following elements: SurePay, CMS, SRP, MRF
Knowledge in network configuration and troubleshooting
Knowledge of ITT (Infrastructure Technology & Telecommunications) fundamentals
* Managers: *
Experience in telecom technical domains and e-2-e Service Assurance Operations
Engineering background or equivalent
Experience in Incident/Problem management & coordination
Experience in Configuration & Performance management
Experience in Maintenance, Network Operations and/or Technical Support activities
**Job:** Other
**Primary Location:** Asia Pacific-India-Karnataka
**Req ID:** 15000007YG