*Description of the Function:-*
Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines. Customer Claims receives over 5 million calls and processes over 3 million claims annually with over 1000 associates in sites across the US, Philippines and India.
*Roles and Responsibilities:-*
* Customer Focus *
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building
* Communication Skills*
• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening
*Problem Solving Skills*
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed
*Analytical Skills*
• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures
* Computer Skills*
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
/ Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase. /
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/ Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, evenwhen handling challenging situations by offering customers alternative solutions and enhanced products /
* Training Schedule: *
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
* Work Schedule: *
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
* Qualifications:- *
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• High School Diploma or equivalent required
**Job:** **Call Center*
**Organization:** **CONSUMER & COMMUNITY BANKING*
**Title:** *Team Member - Customer Claims - 6th Mar, 2016*
**Location:** *IN-KA-Bangalore East-Prestige Technology Park / 86855*
**Requisition ID:** *160123806*