Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and our firm. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Responsibilities:
This position will be accountable for a part of the Consumer Card Portfolio of applications and will lead and manage the Quality Assurance Team responsible for:
* Implementation of the test strategy including Automation strategy
* Management of global team and responsible for QA / Test delivery for multiple application areas
* Forecasting and management of resource allocations across the team
* Collaboration with Automation teams to deliver quality solutions that improve the efficiency and effectiveness of the teams we support
* Communication with senior management on timelines, deliverables, status and plans
* Growth of technical skillsets, business knowledge, & professional aptitude of team members
* Implementation and utilization of processes, methods, metrics and software that ensure quality, reliability and systems safety and security
* Interpreting quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
* Assessing risk to the project based on the execution and validation and making appropriate recommendations
Qualifications
The points below have been carefully considered as being essential for the role. Your background must accurately reflect all of these, with or without a reasonable accommodation, for your application to be considered.
Basic Qualifications:
* Technical 4-year degree in computer science, computer information systems, engineering or equivalent experience
* Overall 12 years of experience
* Minimum of 3 years of experience managing teams with a global presence
* Minimum 5 years of experience with the following:
o System software testing; prefer experience with Waterfall and Agile methodologies
o Planning and coordinating test activities
o ALM (and ALM API's) and JIRA
o Proven experience in all aspects of functional, integration and regression testing
o Ability to operate comfortably in a multi-task / multi priority environment across a global team
o Experience with web, client server, mainframe and middleware applications
o Proficient knowledge of the Microsoft Office products
o Expert in Software Development Lifecycle and methodologies
* Experience of working with Automation tools like HP UFT / Selenium
* Exposure to ATDD / BDD approach
* Collaborative decision-making and good judgment
* Demonstrated ability to lead a diverse team and drive strategy
* Strong technical analysis and problem solving experience - yet adept at interfacing with all levels of management and influencing in a matrix organization.
* Excellent written and communication skills; able to present information in differing degrees of details and forms depending on audience
* Strong work ethic and self-driven towards impactful results
* Ability to manage and lead in a culture with competing priorities
* Strong interpersonal skills; Proven ability to build strong partnerships with colleagues across levels, desire to learn quickly and think strategically
* Expert use of Microsoft Word, Excel, Access and PowerPoint
* Proven ability to manage people and building high-performance teams
Required Skills:
* Expert knowledge of Test Management tools / Lifecycle management tools like HP ALM / JIRA for managing all test assets and reporting
* Knowledge of test automation tools/frameworks (e.g. Cucumber/Gherkin, LISA, QTP/UFT, Selenium, SOAP-UI, HP ALM/QTP, JIRA, etc.).
* Good knowledge of web, mainframe, middleware and database technologies (e.g. HTTP, XML, HTML, SOAP, MQ, REST, J-SON, DB2, Oracle, etc.)
**Job:** **Quality Assurance*
**Organization:** **CONSUMER & COMMUNITY BANKING*
**Title:** *Quality Assurance Manager*
**Location:** *IN-MH-Mumbai-Magnus Tower / 03874*
**Requisition ID:** *160079993*