The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer?s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation,and usage/consumption of Microsoft?s cloud services, with implementation being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Services business and drive larger impact for the customer. Key Responsibilities Close Collaboration With Common Career Path Options Category Responsibility % Time Account Technology Strategist (EPG) Account Delivery Executive (Services) Account Executive (Services, EPG) Solution Sales Professional (Services, EPG) Premier Field Engineer (Services) Enterprise Architect (Services) Delivery Management Manager (Services) Engagement Manager (Services) Account Delivery Executive (Services) Account Technology Strategist (EPG) Project Manager (Services) Account Executive (Services) Service Delivery Planning Align services aroundpeople, process and technology 20% Service DeliveryMgmt Drive improvement throughdelivery of goal aligned services. 25% Cloud Implementation Lead activities that acceleratethe customers? deployment of cloud services. 20% Service Introand Review Ensure clear customer understanding ofservices available, and value delivered 5% Organizational Location Reactive Management Act as an escalation point for criticalservice incidents 10% Account Aligned ?Leadership Team ?Sales Team ?Account Relationship Team Domain Aligned ?Leadership Team ?Technical Team ?Delivery Mgmt Team ?Sales Support Team ?Cross Domain PMO Cross Domain ?Innovation & Incubation ?Shared Services ?CD Solution Architecture ?PMO ?Global Practice Ops ?SSO Shared Services Support Disciplines ?Support Eng ?Support Delivery ?Product Quality & Supportability Oppty and Growth Mgmt Identify opportunities for renewing and expanded Premieror MCS services 10% Customer/Partner Usecustomer satisfaction results to drive service improvement 10% Experiences Required: Key Experiences, Skills and Knowledge Education: Core Priorities Additional Resources Confidence Cross-Boundary Collaboration Interpersonal Awareness Impact and Influence Analytical Problem Solving Building Customer/Partner Relationships Product & Technology Expertise Project Management Strategic Insight Value Selling Bachelor?s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent Role specific guidance on how the following core priorities apply to the role, and role specific KPIs and targets are found in the Role Performance Handbook. Drive Cloud Services through Consumption Modernize Business with Windows 10/Devices/Intelligent Cloud and Reinvent Productivity and Business Process Delivery & Operational Excellence Optimize your Portfolio and Drive Impact Hiring Guide / Job Posting:
Years Experience: 3-5, primarilyin a client
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