**Who is MasterCard?**
We are the global technology company behind the world€™s fastest payments processing network\. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®\. We ensure every employee has the opportunity to be a part of something bigger and to change lives\. We believe as our company grows, so should you\. We believe in connecting everyone to endless, priceless possibilities\.
**Job Title**
Technical Communicator
Overview
Contribute for MasterCard vision of €œWorld Beyond Cash€ with proper documentation of product/feature
Explore, analyze, and study the product/feature
Possess good communication skills\- written and verbal
Create, Review, and Deliver Documents as per the requirements, audience analysis, and defined process
Interpersonal Skills for better collaboration within and outside team
Discuss with the SME and other stakeholders to get the details
Suggest ways to further improve the quality documentation
Understand the Payment Industry Concept
Create Technical Documentation based on Mobile Application and Mobile Gateway\.
Create API, Functional Specification, Application Installation Guide, User Manual, FAQ, Troubleshooting, Training Manuals, Release Note, Atlassian Confluence /Wiki Documentation, and other documents
Understand the Agile Documentation and Waterfall Documentation process
Role
Prepares written text and coordinates layout and organization of manuals, forms and other documents according to established standards
May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
Writes and publishes technical content according to established protocols
Collaborate with the functional and design teams and define functional and technical information about the product/project\.
Encourage Innovation and Consumer Experience in content presentation and strategy\.
Improve the Wiki Portal documentation, use relevant Macros and Plugins to improve the wiki documentation
Create End User Manuals, Installation Guide, Help Document, Functional Specification, API Document for iOS/Android/Windows platform, Developer Guide, FAQ, Troubleshooting Doc\.
All About You
Technical Communicator with excellent communication skills\- written and verbal\.
Certification in Technical Communication is good to have\.
Ability to quickly learn technical details and transform them into customer centric documents\.
Excellent Analytical Skills and Interpersonal Skills
Proficient with tools like, Frame maker, Visio, Snag IT, MS Office Suite, Confluence Wiki
Knowledge of MSTP \(Microsoft Manual of Style for Technical Publications\) or Chicago Manual of Style\.
Knowledge of Payment Industry Concept and Mobile applications\.
Pro\-active and sense of urgency in completing assigned tasks
Open\-minded, flexible and ready to opt for optimum solution\.
Proficient in Agile and Waterfall Documentation
Strong knowledge of Documentation Life Cycle\.
Knowledge of Javadoc, AppleDoc, SandCastle is required\.
Knowledge of Oxygen XML/DITA is good to have
Equal Opportunity Employer
Requisition ID: R-34632