Manager - Success Factors
Finance & Accounting
Mumbai,
India
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Title – Manager SAP SuccessFactors
Position Summary
This role will be responsible for enhancement & maintenance of SAP SuccessFactors & surrounding HCM non/cloud application systems within Alexion. The role would be a part of the global ERP Center of Excellence based out of India and would report locally to the Associate Director, SAP (ABS, Mumbai) and functionally to the Senior Manager, SAP-HCM applications at onsite. This position would be responsible for delivering projects, work-orders and support work. The role will be responsible for the design & development of the HCM systems’ solution based on customer requirements & feedback, and testing system functionality and process flow for quality assurance prior to deploying it in Production environment. The candidate should have good business process knowledge of end-to-end HR processes and the ability to translate process requirements into architecture design across multiple HR applications. This position will be responsible for managing a team of ERP-HCM resources for the allocation, quality & timeliness of their day-to-day deliverables.
Job Responsibilities
The SAP SuccessFactors Manager manages systems, processes & procedures to support the HCM application platform that comprises SuccessFactors as the main system of record surrounded by other applications like SAP-HCM, SumTotal, Kronos & Concur. The candidate would be responsible to:
+ Lead and deliver Employee Central projects according to standard SuccessFactors methodology
+ Schedule and estimate project tasks for the HCM team
+ Deliver demonstrations, Business Process Workshops, and Kickoffs to support business needs
+ Provide consultation & expert technical advice to management, colleagues and staff regarding HR processes, systems and overhead estimates
+ Cull out and record business requirements and perform fit gap analysis between client requirements and standard SuccessFactors Employee Central Solution
+ Design & configure SuccessFactors design for Employee Central, Applicant Tracking, Recruitment and other modules in accordance with Solution Design & Configuration Workbook and SuccessFactors best practices including strong XML ability
+ Create Business Blueprints, Process flows, functional specifications, test cases/scripts and other documentation to support entire SDLC, incl. design, build, testing and business acceptance.
+ Design integrations specs with various internal & external HCM systems
+ Test & Quality Assurance of SF solution during Projects and Enhancements
+ Documentation of the system configurations, integration design and components
+ Lead and partake in SF projects & rollouts conversion activities
+ SF technical administration including users, RBPs, batch jobs etc.
+ Prioritize and Allocate work between team members based on skill & availability
+ Define & Set goals, deliverables, and milestones for HCM team work products
+ Manage performance metrics for the team as per defined targets
+ Plan for development & career growth of team members with on-the-job and traditional learning opportunities
+ Provide first and second line support for user issues
+ Manage and communicate incident reporting for all HCM system related incidents using established IT processes; Resolution of defects in response to escalated support issues
+ Define, implement and monitor IT standards and procedures.
+ Manage SuccessFactors & SAP-HCM related IT change controls and Ensure adherence to IT Change Control best practices.
Required Skills and Experience
+ Extremely strong background in Human Resource implementation with SuccessFactors.
+ Have ability to lead, provide a high level of consultative advice, discuss and advise on Organization design and development, and configure SuccessFactors Employee Central module
+ Have Excellent understanding of Employee Life Cycle Management processes in Global organizations
+ Certified in SuccessFactors Employee Central (THR81 or equivalent)
+ Preferably certified in additional SuccessFactors modules other than EC
+ 4 years of SuccessFactors implementation experience
+ Minimum 7 years of overall non/cloud HCM-ERP or Workforce Management application implementation & support experience
+ Preferably SAP-HCM certified in a number of modules
+ Experience in integration of SuccessFactors with SAP-HCM and 3rd party enterprise workforce applications like Kronos, Concur and SumTotal
+ Experience in configuration of SAP-HCM, Kronos, Concur & SumTotal a plus
+ Experience managing a team of HCM application technical resources preferably as direct reportees, or as vendor resources
+ Experience working with multiple application vendors during projects, upgrades, technical evaluations, and production support issues
+ Ability to work variable hours for requirements gathering and demos with US and global customers
+ Ability to collaborate globally with end-users, business owners & onsite IT counterparts to deliver projects
+ Preferably possess substantial Human Resources / Talent Management domain experience
+ Ability to travel internationally as needed
+ Ability to manage a team assigned to multiple tasks while maintaining organization and timely completion of projects
+ Ability to work within all levels of an organization
+ Excellent English written and spoken communications and diction
+ Excellent documentation, organization, collaborative and inter-personal skills
+ Must have experience working in a multi-national company
+ Experience in working in a validated IT environment preferred.
+ Project management experience a plus.
Education
+ Bachelor’s or Master’s degree in Business with Human Resources background or related field of study
+ SuccessFactors-EC certification must; multiple SF certifications preferred
+ SAP HCM Certification preferred
+ Kronos, SumTotal or Concur certifications added plus
+ PMP, CPHR or SHRM certifications added plus