Title: Supply Chain and Customer Experience Analytics Manager
Location: India-Karnataka-Bangalore
Job Number: 1527331
Analytics Solution Expert
About Enterprise Group (EG) :
EG, provides a broad portfolio of enterprise technology infrastructure solutions for a variety of operating environments that address a wide range of customer challenges, including the need to increase agility and accelerate innovation in order to drive revenue, manage risk and lower costs. HP Helion, our enterprise technology infrastructure portfolio of servers, storage, networking and technology services combined with HP's cloud services and software, allows customers to adopt a holistic approach to building a technology infrastructure that supports their current business and consumer demands and next generation applications and web services. HP's Converged Systems portfolio (servers, storage and networking) simplifies IT through quick deployment, intuitive management and system-level support. Optimized for key workloads such as virtualization, cloud and big data, these complete, integrated solutions enable organizations of all sizes to efficiently utilize IT staffing resources and deploy applications faster.
About Enterprise Group (EG) Analytics, Enterprise Group, Hewlett Packard Enterprise
EG Analytics is a newly carved out group that enables Hewlett Packard Enterprise Group to win at the marketplace with the power of Analytics. We work closely with various businesses and regions of EG across multiple domains, e.g., Sales, Channel, Supply Chain, Customer Service, etc. We provide - Actionable Insights- through relevant analytics & modeling and drive Business Optimization Solutions to deliver - Incremental Value- for EG's BU's and functions.
Supply Chain and Customer Experience Analytics Manager
Work Location : Bangalore
Described below is the overall expectations of experience, education and skills.
Overall Role :
§ Build analytics solutions using best in class technology & tools that would enable actionable insights and predictive analytics for EG across regions.
§ Manage teams and solutions around customer experience analytics
Key Responsibility Areas :
- Understand the business data & existing tools; be able to support their business use / maintenance
- Understand the business problems around domains like supply chain, quality, customer experience, sales, services that require end to end solutions
- Convert the business needs to appropriate technology and analytics’ requirements keeping in mind ease of usage and visualization
- Recommend appropriate solution architectures
- Build the solution in collaboration with IT and technology teams for build as well as maintenance phases
- Own the testing phase, support the maintenance phase
- Run the solutions in operations where relevant
- Domains to focus on start with WW product and service quality
Key Result Areas :
- Best in class solutions with appropriate technologies, delivered in time
- Improved actionable insights in the customer experience areas
- Internal stakeholder engagement at HPE’s senior management levels
- Engaged employee management
Core Experience and Competency Expectations :
Analytics / Domain Experience :
- 10 to 12 years of experience in technology based solution building and implementation including at least 3 years in data science business projects
o Automation on MS Office -Word, Excel, Outlook, PowerPoint, Access (VBA macro and Business Objects will be added advantage), MS SQL Server, SSRS including SSIS and the creation of stored procedures,.Net and SQL triggers
o Data Warehouses and/or Data Marts
o Analytics tools – R, SAS, Hadoop, Vertical databases, BI tools like Qlikview, Tableau
· Exposure to integration with enterprise legacy applications
- 2-3 years of managerial experience, specially leading high performance post graduate level employees
- Experience in deploying tools in operations and getting business results
- Experience in at least 2 domains from supply chain, quality, customer experience, sales
- Experience in global multi country organizations with virtual teams an added advantage
- Experience in hi tech industry an added advantage
Professional Skills :
- Self-starter, takes ownership, demonstrates bias towards action, takes consultative approach in ambiguous business environment, hard working
- Team player / works well with others / collaborator
- Strong communicator (both verbal and written
- Detail-oriented, but does not lose sight of the big picture
Qualifications :
- B.E. / B.Tech with post graduate masters in Management / Engineering
- Min. 10 to 12 years of industry experience in analytics / data science
Qualifications: Analytics Solution Expert
About Enterprise Group (EG) :
EG, provides a broad portfolio of enterprise technology infrastructure solutions for a variety of operating environments that address a wide range of customer challenges, including the need to increase agility and accelerate innovation in order to drive revenue, manage risk and lower costs. HP Helion, our enterprise technology infrastructure portfolio of servers, storage, networking and technology services combined with HP's cloud services and software, allows customers to adopt a holistic approach to building a technology infrastructure that supports their current business and consumer demands and next generation applications and web services. HP's Converged Systems portfolio (servers, storage and networking) simplifies IT through quick deployment, intuitive management and system-level support. Optimized for key workloads such as virtualization, cloud and big data, these complete, integrated solutions enable organizations of all sizes to efficiently utilize IT staffing resources and deploy applications faster.
About Enterprise Group (EG) Analytics, Enterprise Group, Hewlett Packard Enterprise
EG Analytics is a newly carved out group that enables Hewlett Packard Enterprise Group to win at the marketplace with the power of Analytics. We work closely with various businesses and regions of EG across multiple domains, e.g., Sales, Channel, Supply Chain, Customer Service, etc. We provide - Actionable Insights- through relevant analytics & modeling and drive Business Optimization Solutions to deliver - Incremental Value- for EG's BU's and functions.
Supply Chain and Customer Experience Analytics Manager
Work Location : Bangalore
Described below is the overall expectations of experience, education and skills.
Overall Role :
§ Build analytics solutions using best in class technology & tools that would enable actionable insights and predictive analytics for EG across regions.
§ Manage teams and solutions around customer experience analytics
Key Responsibility Areas :
- Understand the business data & existing tools; be able to support their business use / maintenance
- Understand the business problems around domains like supply chain, quality, customer experience, sales, services that require end to end solutions
- Convert the business needs to appropriate technology and analytics’ requirements keeping in mind ease of usage and visualization
- Recommend appropriate solution architectures
- Build the solution in collaboration with IT and technology teams for build as well as maintenance phases
- Own the testing phase, support the maintenance phase
- Run the solutions in operations where relevant
- Domains to focus on start with WW product and service quality
Key Result Areas :
- Best in class solutions with appropriate technologies, delivered in time
- Improved actionable insights in the customer experience areas
- Internal stakeholder engagement at HPE’s senior management levels
- Engaged employee management
Core Experience and Competency Expectations :
Analytics / Domain Experience :
- 10 to 12 years of experience in technology based solution building and implementation including at least 3 years in data science business projects
o Automation on MS Office -Word, Excel, Outlook, PowerPoint, Access (VBA macro and Business Objects will be added advantage), MS SQL Server, SSRS including SSIS and the creation of stored procedures,.Net and SQL triggers
o Data Warehouses and/or Data Marts
o Analytics tools – R, SAS, Hadoop, Vertical databases, BI tools like Qlikview, Tableau
· Exposure to integration with enterprise legacy applications
- 2-3 years of managerial experience, specially leading high performance post graduate level employees
- Experience in deploying tools in operations and getting business results
- Experience in at least 2 domains from supply chain, quality, customer experience, sales
- Experience in global multi country organizations with virtual teams an added advantage
- Experience in hi tech industry an added advantage
Professional Skills :
- Self-starter, takes ownership, demonstrates bias towards action, takes consultative approach in ambiguous business environment, hard working
- Team player / works well with others / collaborator
- Strong communicator (both verbal and written
- Detail-oriented, but does not lose sight of the big picture
Qualifications :
- B.E. / B.Tech with post graduate masters in Management / Engineering
- Min. 10 to 12 years of industry experience in analytics / data science
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