Senior Engineer - Systems
Job ID #:JR04485 Primary Location:IN-Maharashtra-Pune Westend Center One
Secondary Location(s):
Functional Area:Operations IT Department:OPITO Operations IT
Position Type:Full-Time Regular Education Desired:Bachelors Degree or equivalent
Relocation Provided:No
Travel Percentage:0
Position Responsibilities\Requirements
Position Responsibilities:
* Provide 24/7 client support (Banking client) and technical issue resolution via E-Mail, phone and other electronic medium.
* Monitoring the test and production environments using the remote tools. (Big Brother, Autosys, What’s up Gold) resolving or escalating to appropriate groups.
* Support critical Global Plus application production and test environments. (internal and client base)
* Provide client support online, phone, or email.
* Work in 24x7 shifts as required.
* Install new releases, maintenance updates, patches as scheduled. (FIS internal also client test and production)
* Responsible for password reset/modification for FIS user accounts.
* Resolve interface processing issues. FIS internal also client test and production (Autosys)
* Participation in the yearly disaster recovery tests for ASP clients.
* Performing client upgrades on test and production databases for ASP clients.
* Performing client upgrades on test and production databases for in-house clients (remotely and possibly onsite).
* Review the transmission log failures and troubleshoot.
* Troubleshoot/resolve automation and application issues.
* Willingness to participate in non-standard working-time models
* Work in a Team environment
Technologies supported
Knowledge and experience with AIX/UNIX mid-frame systems (one to three years of operations or technical support experience desired
SunGard provides wealth and retirement administration solutions and services that help banks, trust companies, brokerage firms, insurance firms, retirement plan administrators and independent advisors acquire, service and grow their client relationships. We provide solutions for client acquisition, transaction management, trust accounting and retirement recordkeeping that can be deployed as standalone products or as part of an integrated wealth management platform.
FIS has acquired SunGard. Pushing the pace of financial technology, together we'll help our clients solve technology challenges for their business - whether it's capital markets in Mumbai or community banking in Macon.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
Learn more atwww.fisglobal.com
 
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Please note all offers are contingent on successfully passing the pre-employment checks. These may include:
* Previous Employment
* Highest Education
* Directorships
* Career Gap Analysis
* Extended Blacklists
* Credit Check
* Basic Criminal
This list is not exhaustive.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.