**Job Description:**
About Us VMware is a global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading virtualization technology, our solutions deliver a new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application.
With 2015 revenues of $6.6 billion, VMware has more than 500,000 customers, more than 75,000 partners, and 19,000+ employees in 120+ locations around the world. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you've always dreamed about? Dare to explore at careers.vmware.com.
Why work for our Division
The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure.
Why work with our Group
Engineers support over 250,000 companies running VMware products across three technology layers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing a wide range of skills including virtualization administration, system administration, and software development.
Job Description
As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Requirements:
• Good written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
• Work experience of 4+ Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.
•Willingness to work in a 24/7 shift environment
Required Skillset:
• Networking domain knowledge including TCP/IP protocols
• Experience resolving system crashes and hardware related issues
• Understanding of Storage Hardware Architecture (Partitioning / RAID)
• Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+ / Linux, UNIX)
• Experience in providing Linux/UNIX and Windows technical support to customers
• Experience Troubleshooting 3rd party application integration
• Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
• Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, Tivoli Storage Manager, Backup Exec)
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Educational Qualification:
• Bachelor’s Degree
• Experience in providing voice based Technical Support is a key requirement.
• CCNP / VCP / VCAP / RHCE / MCSE / VCIX will be an added advantage.
**Requisition Number:**
81126BR
**Advertised Location:**
Bangalore, India
**Posting Title:**
Technical Support Engineer - EPG
**Office Location:**
IND-Bangalore-Kalyani Vista
**Advertised Group:**
Global Support Services – GSS
**Is this a remote or multiple location position?:**
No