*_IVR Applications Developer Lead_*
*Department Description:*
Enterprise Call Center Services group is responsible for maintaining all contact center technologies including Nice call recording, workforce management, Dialers, Genesys Call Routing, and Interactive Voice Response platforms. This group is responsible for managing these technologies across the entire JPMC enterprise globally.
ECCS is seeking an IVR/VRU Application Developer Lead to join the team.
**
*Position Description:*
The ECCS Java Applications Developer Lead is responsible for leading a team of application developers and delivering high quality Voice and CTI applications to all JP Morgan business units. Primary role involves leading the ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services through the AGILE transformation and help adopt and implement AGILE SCRUM practices in providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire ECCS IVR and CTI Development team and also work with global counterparts.
/Qualifications:/
12 years of professional experience as an Application Developer with development, deployment, and support of large-scale distributed applications in a mission-critical production environment.
* Experience in all phases of the Software Development Lifecycle (SDLC) with full development lifecycle from inception through implementation
* Extensive experience delivering projects in AGILE SCRUM methodology
* Working knowledge of Object Oriented Analysis/Object Oriented Design methodologies and life cycles
* Demonstrated experience with version control tools such as Subversion
* 8 years experience working with Web Services
* 8 years experience with application development on Java, J2EE, Spring, Spring Integration, Struts, and MVC and Java Design Patterns
* 4 Working knowledge of Webservice technologies including SOAP/REST, TCP, HTTP, HTTPS
* Strong working knowledge of Eclipse and Tomcat
* Strong working knowledge of IMO, Log4J, CXF
* Experience working on Rules Engines (Drools, JRules, ODM, Sapient…) will be a definite plus
* Strong experience in attracting and retaining top talent within the team
* Strong experience in managing people and resources efficiently and appropriately
* Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
* Ability to translate business requirements into functional requirements documentation
* Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
* Be capable of interfacing with infrastructure and application teams across different LOB’s to meet the project execution requirements
* Experience with Open Source technologies (Ant, Anthill, Junit, Maven2)
* Bachelors in Computer Science or specialized training / equivalent work experience
* Preferred skills include the following:
* Experience with JMS and Messaging Products (preferably WebSphere MQ).
* Strong working knowledge of IVR’s (Convergys/Intervoice Preferred)
* Strong working knowledge of Natural Language Speech or expert working knowledge of Speech applications.
* Strong working knowledge of Call Routing Platforms (Genesys Preferred)
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V.
**Job:** **Applications Development*
**Organization:** **CONSUMER & COMMUNITY BANKING*
**Title:** *IVR Applications Developer Lead*
**Location:** *IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120*
**Requisition ID:** *160092656*