Rimini Street, Inc., the world’s leading independent provider of support for enterprise application software, seeks a Sr. Support Engineer, SAP MM. This is a remote position and can be based in Hyderabad or Bengaluru, India. Our company is currently privately held with plans to become a public company.
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
Position Summary
The role of the Sr. Support Engineer, SAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Sr. Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. This role requires functional and technical skills to document, develop and deliver complex solutions to complex problems.
Essential Duties & Responsibilities
+ Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
+ Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
+ Provide remote-based functional support & training for multiple SAP modules
+ Support client customizations, sharing implementation and best practices advice
+ Develop application break fixes for critical product defects
+ Manage one or more key assigned accounts as a technical/functional advisor
+ Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
+ Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
+ Collaborate with team members in a virtual team environment to extend field experience to different client situations
+ Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
+ Document solutuions that are clear and concise.
Additional Duties & Responsibilities
+ Other job related duties and responsibilities may be assigned from time to time
Minimal Qualifications
Location
+ Indian Citizen
Education
+ Bachelor Degree in Computer Science or related field or equivalent experience
Experience
+ 10+ years relevant SAP experience particularly with MM Modules
+ 5+ years direct support of application end-users in a Corporate environment
+ A track record of successful roles in several SAP implementation or upgrade projects
+ Deep working knowledge and understanding of supporting business processes
+ Analytical, logical problem resolution skills
+ SAP certification(s) preferred
+ Knowledge of localizations: architecture, implementation and key functionality
+ Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
+ Knowledge of maintenance/patching mechanics and SAP architecture
+ Demonstrable history solving complex problems across multiple modules
+ Must have technical and functional experience
Skills
+ Superb trouble-shooting skills and tenacity in problem solving
+ Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
+ Strong knowledge of key application functionality, tables and relationships
+ Deep knowledge of SAP customization/extension methodologies
+ Ability to analyze an issue and develop functional and/or code fixes to address critical issues
+ Excellent development skills using SAP toolset
+ Excellent interpersonal, presentation and communication skills – verbal & written
+ Attention to detail and the ability to learn quickly
+ Extreme focus on Client satisfaction
+ Demonstrated ability to work independently and as part of a team
+ Ability to work calmly and professionally in high pressure situations
Desired Qualifications
+ The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
+ Knowledge of SAP Industry Solutions Public Sector would be an advantage
+ Knowledge of any Country Specific Solutions would be an advantage
+ A consulting background, while not mandatory, would be useful
+ Experience with localizations and global implementations would be an advantage
Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider.
Be Treated Like the Best
Rimini Street hires only the best -- and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
+ Excellent compensation, bonus and benefits packages.
+ No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client Success.
+ Work hard, play hard environment -- Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events. Laughter and smiles welcome here!
+ Professional growth encouraged! All Rimini Street professionals are encouraged to grow and learn new skills.
Industry Recognition
+ Winner, Bay Area News Group "Top Workplaces" Awarded in 2010, 2013 and 2014.
+ Named to CIO UK’s “20 Companies to Watch in 2012” annual hotlist of tech companies.
+ Winner, Stevie Award for Customer Service Team of the Year, 2012.
+ Winner, 2012 Red Herring Top 100 Americas award.
+ Ranked #1 as Top Small Business in the West, 2012.
+ Winner, Gartner Cool Company Award, 2012.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Job ID: 2017-2902