*Position Overview & **Day to Day Responsibilities:*
* Lead major technical projects.
* Support the Windows / Chassis / Blade environment including activities maintenance & troubleshooting.
* Lead the implementation of agreed upon technical solutions.
* Serve as a technical contact on projects as assigned.
* Serve as an escalation point for technical issues at the team level.
* Troubleshoot/Recover from incidents using internal and external resources.
* Generate innovative approaches and solutions to recurring tasks or problems.
* Document technical problems, resolutions, and processes for assigned tasks and projects.
* Participate in post mortem process for problems as appropriate.
* Participate in testing and evaluation of new technologies to ensure compatibility and functionality.
* Follow policies and procedures for change and incident management.
* Stay current on industry trends and new technologies and recommend future initiatives.
*Leadership & Communication:*
* Act as an escalation resource for complex technical issues.
* Key contributor to the Platform leadership team.
* Provide coaching, guidance, and training to team members..
* Lead or work on a variety of Platform/virtual teams with members of multiple groups to proactively address support issues.
* Act as a project leader for some projects providing task direction to achieve project goals.
* Follow up on outstanding issues with project team, strategic business partners (including software vendors), and management.
* Work independently on tasks with minimal guidance.
* Deliver regular status updates to project team and management.
* Evaluate and recommend process and technology improvements.
*Management & Administration*
* Exhibit strong organizational, analytical, multi-tasking, and prioritization skills.
* Provide consistent follow-up on incidents/changes until long term objectives are completed.
* Help form and meet project schedules and timelines.
* Utilize company incident/change management systems.
* Submit weekly time accounting.
*Business*
* Work closely with internal customers to understand needs, technology landscape, and changing requirements.
* Develop a solid understanding of Thomson Reuters product lines and supported technologies.
* Understand internal business processes and how they affect the Corporation.
* Understand strategic vision at the project level. Help form and implement project strategy.
* Translate business requirements into technical solutions.
*The Ideal candidate will have the following expertise:-*
_Mandatory Core Skills_
* 6 years related work experience in Windows Systems Administration/IT infrastructure support.
* Deep, proven knowledge of Microsoft OS, clustering, Active Directory and Hardware troubleshooting
* Working knowledge of NetApp / EMC storage from OS side
* Good written and verbal communication skills
* Proven analytical and troubleshooting skills.
* Planning change review, co-oridination
* Leading incident recovery
* Root Cause Analysis
* Breakdown project objectives into manageable technical tasks, further detailing into procedures/commands.
* Demonstrable customer focus attitude.
_Desired Skills_
* Experience with HP / IBM chassis-Blade Technology
* Scripting/automation skills (Powershell) and experience with WMI.
* General understanding of Virtualization technologies
* ITIL (ITILv3 Foundation) certification
* Working knowledge of ITIL Service Management processes such as Incident, Change, Release and Problem
Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
*Qualifications:-*
Bachelor’s or Masters degree or equivalent degree.
*Desired Certification:-*
* ITIL
* MCP/ MCSE / MCSA.
*Additional Information:*
* Shift timing would be 6.00 am – 3.00 pm IST or 1.00 pm-10.00 pm IST.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
**Job:** **Technology Operations Family Group*
**Organization:** **Technology & Ops - Data Center & Infrastructure Services*
**Title:** *Lead Systems Engineer*
**Location:** *India-Karnataka-Bangalore-IND-BLR-Divyasree Technopolis*
**Requisition ID:** *JREQ067051*