**Description:**
Do you see yourself as aRevenueAnalyst?
What's your passion? Whether you're into tennis,shopping or karaoke, at IHG we're interested in YOU\.At IHG we employ people who apply the same amount of care and passion totheir jobs as they do their hobbies \- people who put our guests at the heart ofeverything they do
**JOB TITLE: Specialist,Revenue Analysis, RMS AMEA**
**AREA/DEPARTMENT: RevenueManagement >Sales & Marketing**
**JOB BAND: 7**
**REPORTS DIRECTLY TO:Manager, Revenue Analysis, RMS AMEA**
**REPORTS INDIRECTLY TO:**
**POSITIONS SUPERVISED: Nil**
**KEY WORKING RELATIONSHIPS:Portfolio Revenue Manager/Revenue Manager/Director of Revenue Management\.Reservations Manager/Supervisor\.**
**JOB SCOPE:**
+ **This positionexists to support the Portfolio Revenue Manager/Revenue Manager with thecollation and analysis of revenue generation and forecast data in an accurate,relevant and timely manner\.**
+ **Ensuring thatrepresentation, availability and pricing of inventory are appropriate toforecasted demand on all channels at all times\.**
+ **Role requiresto support in delivering a centralised revenue analytics solution to hotels inAMEA\.**
+ **This role alsorequires the building of a working culture to support our Winning Ways of Dothe right thing, Show we care, Aim higher, Celebrate difference and Work bettertogether** \.
**Key Responsibilities**
+ Under the guidance of the Manager, Revenue Analysis, manage therevenue analysis tasks on behalf of a hotel centrally offsite\.
+ Assist the Portfolio Revenue Manager/Revenue Manager, to ensureexecution of effective strategies and actions for total revenue management,pricing, yield management, forecasting and channel delivery to achieve agreedRevPAR, RGI, system delivery, total revenue and profitability objectives
**Financial Returns**
Specialist tasks and ways of working
+ Reviews secondary research data & analysis to understandcompetitor practices & performance, economic & consumer trends and thedynamic of the market & demand generators\. Uses this knowledge to identifyand implement opportunities to generate incremental revenues and thereforedrive revenue and pricing strategies with adequate ROI for all portfoliohotels\.
+ Supports Revenue Champion at hotel with insights andrecommendations to ensure that pricing, conversion and yield restrictions inHolidex Plus and Perform are appropriate to forecasted demand and inventory isbalanced and the daily operations of the Reservations team and revenue systemsare managed effectively\. For Managed hotels and in conjunction with the hotelleadership team, implement system actions around pricing and yield to driveoptimal RevPAR delivery\.
+ Responsible for analyzing group activity, including denials,regrets, booking pace, wash and cut off enforcement\. Implement Group and FITstrategy calendar to assist the teams on the ground to take relevant pricingdecisions at all times\.
+ Understanding of the MACRO and competitor environment throughsecondary research/3rd Party Tools like Agency360 etc\. \(subject to subscriptionby hotel\)\. Demonstrate a clear understanding of the impact and effect on ourhotels, by communicating appropriate direction to wider community andstakeholders \(hotel team, area team and commercial teams\)\.
+ Monitor competitor pricing for rooms through 3rd party tools likeMarket Vision Reports/Rate 360 \(subject to subscription by hotel\) or in housebuilt tools and understand the dynamics of the local market and demandgenerators\. Recommend appropriate strategies and actions relating to pricing,prospect accounts and market mix on this basis to the revenue team\.
+ Review competitor set results on a weekly basis to enable analysisof penetration indices\.
+ Analyze and understand market reach / penetration, givingdirection to Sales & Marketing regarding strategic shifts that need tohappen Short, Medium and Long Term
+ Ensure based on relevant decisions, demand patterns and direction,the hotel channels support yielding strategies i\.e\. ARI / MPI at all times\.
+ Understand impact of channel delivery and be able to makestrategic decisions in conjunction with Lead Revenue Manager/On Site RevenueChampion/Regional Revenue Management Team, with regards to what needs to changein order to shift share; understand how to manage these channels and the impactof effective channel management\.
+ Based on the hotel subscriptions, you might be required to supportNew Hotel Openings \(NHOPs\)\. Relevant support to be provided as per the servicelevel agreement\.
+ You will be required to provide Regional & InternalStakeholders a summary of month s performance with an outlook for the rest ofthe year\. Individual portfolio commentary might be required to support hotelsperformance data on regular basis\.
+ Leading analytical recommendations to improve businessperformance\.
+ Provide insight and commentary to stakeholders on performance such examples may include contributing and presenting performance call reports,Monthly Management Reports \(MMR\)\.
Specialist / ways of working; Forecasting /Budget:
+ Depending on the service level as defined in the RMH Agreement,you may be expected to conduct your scheduled yield meetings with the hotel todiscuss the Forecast for the Rest of The Year and other key agenda items\.
+ In compliance with InterContinental Hotels Group standards, updatethe room forecast in Integrated Business Plan \(IBP\) / SBRP and share the filewith the hotel\.
+ Communicate regularly with each hotel and the area team regardinghotel performance, opportunities and/or threats\.
+ Consider and comment on economic, political, social activity andtrends which are likely to influence business outcomes\.
+ Based on the agreed Forecast, there might be changes required inthe pricing and inventory management in Holidex Plus\. The implementation is tooccur subject to relevant hotel approvals\.
+ Support the sales and marketing strategies and actions based onthe forecast and budget communicated\.
+ Review and analyze Predictive Demand Intelligence \(PDI\) reports,IHG Revenue Management Reports and other tools to consider and formulaterecommendations\.
+ Review PERFORM forecast and hurdle points relevant to the IBP\(SBRP\) forecast and if necessary, revise segment forecasting to ensure thatproduct and inventory yielding and length of stay is being managedappropriately\.
+ Ensure forecasting accuracy for all market segments with focus onRevPAR\.
+ Evaluate group acceptance and pricing, in line with forecasteddemand\.
+ Update and analyze denial and regret activity, proportional todemand and pricing\.
+ Based on the service level, you might be involved in the annualbudgeting process that will include recommending ideal targets supported bydata and analysis\. The IBP/SBRP might be required to be updated with the budgetnumbers\.
+ Ensure IBP/SBRP is updated with relevant data inputs at all timesin conjunction with the hotel s PMS data\.
Month End:
+ Lead and manage the update rooms, F&B, channel, GEO, PCRenrolments, PCR contribution and competitor set forecasts for a rolling 12months\.
+ Submit IBP/SBRP files in accordance with mandated timelines\.
+ Owner of Product Management Calendar, updating on a monthly /ad\-hoc basis and communicating results to various stakeholders \(advertising /marketing / promotions etc\.\)\.
+ Review Natural RGI and RGI forecast tool, work with PortfolioRevenue Manager/Revenue Manager to action specific outcomes to manage hotel sperformance\.
Total Revenue Management:
+ Understand the concept of Total Revenue Management and assistPortfolio Revenue Manager/Revenue Manager to drive this culture within thehotels\.
+ Support the hotel in revenue driving initiatives, including thedriving of up\-selling targets and decreasing rebates\.
+ Support the Portfolio Revenue Manager/Revenue Manager driveincremental revenue in areas including F&B, C&E and room s relateditems\.
+ Focus on C&E analysis and planning using the appropriatetools\.
+ Support C&E revenue by providing direction on pricing &yielding meeting space, as well as accommodation rooms to deliver total revenuetargets\.
+ Assist the Portfolio Revenue Manager/Revenue Manager in totalrevenue analysis\. This involves the appropriate use of tools, including Easyview reports, Customer Profit Contribution analysis and ART reports\.
Experience:
+ Understanding of Yield Management with a minimum of 2 year sexperience in revenue management roles within hotel or similar industry\.
+ 2 years experience in a similar analytical role will also beconsidered\.
+ Experience across multiple properties or multiple analytical roleswill be an advantage\.
Technical:
Below mentioned technical requirements is not aminimum criteria but will be an added advantage for candidates with hotelexperience\.
+ For non\-hotel experience, the selection criteria will be based onnumerical ability\.
+ Intimate knowledge of Central Reservation System \(HolidexPlus/Trust/Marsha etc\.\), Property Management System \(Opera\)\.
+ Proven knowledge of Revenue Management Software Systems likeOptims, Ideas, RateGain, Perform & Price Optimization\.
+ IHG Systems & Tools knowledge will be ideal\.
+ Advanced Microsoft Office knowledge, particularly Excel is a must\.
+ Excellent report writing and presentation skills\.
+ Revenue Management Essential Certification is preferred along withCertification for Holidex Plus and Perform & Price Optiization\.
Personal Attributes:
+ Analytical and number\-savvy\.
+ Drive for Results\.
+ Effective Communicator\.
+ Ability to work to tight deadlines\.
+ Motivated and Independent\.
+ Demonstrates logical & critical thinking\.
+ Strong strategic planning skills\.
+ Ability to balance/prioritise long and short term goals\.
+ Flexible and adaptable to change\.
+ Excellent organizational skills\.
+ Work Management: Attention to Detail
+ Prioritizing skills
+ Ability to prioritise tasks according to business needs
+ Highly focused and dedicated work ethic
People Management:
+ Demonstrates an ability to create a high performance workenvironment
+ Can effectively communicate \(written & oral\) across all levelsof the organization
+ Commitment to development of capability of the team
+ Cultural sensitivity
+ Inspires the teamto live the IHG Winning Ways
+ Commitment to development of capability of the team
+ Cultural sensitivity
+ Inspires the team to live the IHG Winning Ways
**Qualifications**
Do you see yourself as aRevenue Analyst?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU\. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies \- people who put our guests at the heart of everything they do
**JOB TITLE: Specialist, Revenue Analysis, RMS AMEA**
**AREA/DEPARTMENT: Revenue Management >Sales & Marketing**
**JOB BAND: 7**
**REPORTS DIRECTLY TO: Manager, Revenue Analysis, RMS AMEA**
**REPORTS INDIRECTLY TO:**
**POSITIONS SUPERVISED: Nil**
**KEY WORKING RELATIONSHIPS: Portfolio Revenue Manager/Revenue Manager/Director of Revenue Management\. Reservations Manager/Supervisor\.**
**JOB SCOPE:**
+ **This position exists to support the Portfolio Revenue Manager/Revenue Manager with the collation and analysis of revenue generation and forecast data in an accurate, relevant and timely manner\.**
+ **Ensuring that representation, availability and pricing of inventory are appropriate to forecasted demand on all channels at all times\.**
+ **Role requires to support in delivering a centralised revenue analytics solution to hotels in AMEA\.**
+ **This role also requires the building of a working culture to support our Winning Ways of Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together** \.
**Key Responsibilities**
+ Under the guidance of the Manager, Revenue Analysis, manage the revenue analysis tasks on behalf of a hotel centrally offsite\.
+ Assist the Portfolio Revenue Manager/Revenue Manager, to ensure execution of effective strategies and actions for total revenue management, pricing, yield management, forecasting and channel delivery to achieve agreed RevPAR, RGI, system delivery, total revenue and profitability objectives
**Financial Returns**
Specialist tasks and ways of working
+ Reviews secondary research data & analysis to understand competitor practices & performance, economic & consumer trends and the dynamic of the market & demand generators\. Uses this knowledge to identify and implement opportunities to generate incremental revenues and therefore drive revenue and pricing strategies with adequate ROI for all portfolio hotels\.
+ Supports Revenue Champion at hotel with insights and recommendations to ensure that pricing, conversion and yield restrictions in Holidex Plus and Perform are appropriate to forecasted demand and inventory is balanced and the daily operations of the Reservations team and revenue systems are managed effectively\. For Managed hotels and in conjunction with the hotel leadership team, implement system actions around pricing and yield to drive optimal RevPAR delivery\.
+ Responsible for analyzing group activity, including denials, regrets, booking pace, wash and cut off enforcement\. Implement Group and FIT strategy calendar to assist the teams on the ground to take relevant pricing decisions at all times\.
+ Understanding of the MACRO and competitor environment through secondary research/3rd Party Tools like Agency360 etc\. \(subject to subscription by hotel\)\. Demonstrate a clear understanding of the impact and effect on our hotels, by communicating appropriate direction to wider community and stakeholders \(hotel team, area team and commercial teams\)\.
+ Monitor competitor pricing for rooms through 3rd party tools like Market Vision Reports/Rate 360 \(subject to subscription by hotel\) or in house built tools and understand the dynamics of the local market and demand generators\. Recommend appropriate strategies and actions relating to pricing, prospect accounts and market mix on this basis to the revenue team\.
+ Review competitor set results on a weekly basis to enable analysis of penetration indices\.
+ Analyze and understand market reach / penetration, giving direction to Sales & Marketing regarding strategic shifts that need to happen Short, Medium and Long Term
+ Ensure based on relevant decisions, demand patterns and direction, the hotel channels support yielding strategies i\.e\. ARI / MPI at all times\.
+ Understand impact of channel delivery and be able to make strategic decisions in conjunction with Lead Revenue Manager/On Site Revenue Champion/Regional Revenue Management Team, with regards to what needs to change in order to shift share; understand how to manage these channels and the impact of effective channel management\.
+ Based on the hotel subscriptions, you might be required to support New Hotel Openings \(NHOPs\)\. Relevant support to be provided as per the service level agreement\.
+ You will be required to provide Regional & Internal Stakeholders a summary of month s performance with an outlook for the rest of the year\. Individual portfolio commentary might be required to support hotels performance data on regular basis\.
+ Leading analytical recommendations to improve business performance\.
+ Provide insight and commentary to stakeholders on performance such examples may include contributing and presenting performance call reports, Monthly Management Reports \(MMR\)\.
Specialist / ways of working; Forecasting / Budget:
+ Depending on the service level as defined in the RMH Agreement, you may be expected to conduct your scheduled yield meetings with the hotel to discuss the Forecast for the Rest of The Year and other key agenda items\.
+ In compliance with InterContinental Hotels Group standards, update the room forecast in Integrated Business Plan \(IBP\) / SBRP and share the file with the hotel\.
+ Communicate regularly with each hotel and the area team regarding hotel performance, opportunities and/or threats\.
+ Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes\.
+ Based on the agreed Forecast, there might be changes required in the pricing and inventory management in Holidex Plus\. The implementation is to occur subject to relevant hotel approvals\.
+ Support the sales and marketing strategies and actions based on the forecast and budget communicated\.
+ Review and analyze Predictive Demand Intelligence \(PDI\) reports, IHG Revenue Management Reports and other tools to consider and formulate recommendations\.
+ Review PERFORM forecast and hurdle points relevant to the IBP \(SBRP\) forecast and if necessary, revise segment forecasting to ensure that product and inventory yielding and length of stay is being managed appropriately\.
+ Ensure forecasting accuracy for all market segments with focus on RevPAR\.
+ Evaluate group acceptance and pricing, in line with forecasted demand\.
+ Update and analyze denial and regret activity, proportional to demand and pricing\.
+ Based on the service level, you might be involved in the annual budgeting process that will include recommending ideal targets supported by data and analysis\. The IBP/SBRP might be required to be updated with the budget numbers\.
+ Ensure IBP/SBRP is updated with relevant data inputs at all times in conjunction with the hotel s PMS data\.
Month End:
+ Lead and manage the update rooms, F&B, channel, GEO, PCR enrolments, PCR contribution and competitor set forecasts for a rolling 12 months\.
+ Submit IBP/SBRP files in accordance with mandated timelines\.
+ Owner of Product Management Calendar, updating on a monthly / ad\-hoc basis and communicating results to various stakeholders \(advertising / marketing / promotions etc\.\)\.
+ Review Natural RGI and RGI forecast tool, work with Portfolio Revenue Manager/Revenue Manager to action specific outcomes to manage hotel s performance\.
Total Revenue Management:
+ Understand the concept of Total Revenue Management and assist Portfolio Revenue Manager/Revenue Manager to drive this culture within the hotels\.
+ Support the hotel in revenue driving initiatives, including the driving of up\-selling targets and decreasing rebates\.
+ Support the Portfolio Revenue Manager/Revenue Manager drive incremental revenue in areas including F&B, C&E and room s related items\.
+ Focus on C&E analysis and planning using the appropriate tools\.
+ Support C&E revenue by providing direction on pricing & yielding meeting space, as well as accommodation rooms to deliver total revenue targets\.
+ Assist the Portfolio Revenue Manager/Revenue Manager in total revenue analysis\. This involves the appropriate use of tools, including Easy view reports, Customer Profit Contribution analysis and ART reports\.
**Our People**
+ Assist the Manager, Revenue Analysis in developing the capability of the Reservations Managers / Supervisors at the hotels for effective adoption of the centralised solution\.
+ Actively participate in own training and development, ensuring any pre/post course activity is undertaken\.
+ Promote a collaborative environment and positive culture in line with the Winning Ways\.
+ Support ES action plans for the department\.
+ In collaboration with Portfolio Revenue Manager/Revenue Manager, ensure that Standard Operating Procedures are effectively communicated, trained and adhered to\.
+ Fostering collaboration through communication to stakeholders\.
**Guest Experience**
+ Maintain a high level of product and service knowledge about all IHG hotels in the specific region\.
+ Assist / support the Cluster Revenue Manager in driving profile management efficiencies, as well as data integrity and accuracy\.
**Responsible Business**
+ Demonstrate a sound awareness of OH&SW policies & procedures\.
+ Understand the process for identifying and reporting of hazards/accident/incident and injuries\.
+ Support the IHG Community Engagement program\.
**Corporate Assets**
+ Review regularly and have knowledge of the workplace fire and evacuation program to ensure employee well\-being\.
+ Fully understands and promotes adherence to the IHG Corporate Code of Conduct\.
**Authorities**
This role has all the necessary authorities to achieve the above outcomes, the only limitations being:
+ All capital expenditure must be approved and the relevant purchase orders signed by the Manager, Revenue Analytics\.
+ Expenses outside of the IBP activities must be approved by the Manager, Revenue Analytics\.
+ All proposed employee terminations must be discussed with the Manager, Revenue Analytics and Human Resource representative prior to action\.
**Anti Discrimination**
+ To understand that harassment of any form will not be tolerated in the workplace and to report any forms of harassment to the General Manager or local Human Resources Manager\. To act in accordance with Equal Employment Opportunities and to promote individuals based on merit and skill\.
**Workplace Health & Safety including Fire procedures**
To comply with all workplace Health and Safety and emergency evacuation procedures\. To report every work injury, illness or dangerous event to your Department Manager, Human Resources or OH&S Representative\.
**As an Employee your responsibilities are:**
+ Ensure all appropriate actions are take to implement the OH&S Policy, health and safety procedures and legislative requirements\.
+ Monitor health and safety performance within area of responsibility\.
+ Demonstrate commitment to health and safety through participation in formal and informal discussion, workplace visits and hazard inspections, etc\.
+ Participate where required in the resolution of safety issues\.
+ Participate in the Health & Safety Committee where required\.
+ Ensure consultation with employee health and safety representatives, particularly on any workplace changes which have a health and safety component\.
+ Initiate actions to improve health and safety\.
**Statutory Requirements**
To practice our corporate values of conviviality and open, honest and frank communication\.
**Person Specification**
Education:
+ University Degree or Hospitality Diploma/Degree
Experience:
+ Understanding of Yield Management with a minimum of 2 year s experience in revenue management roles within hotel or similar industry\.
+ 2 years experience in a similar analytical role will also be considered\.
+ Experience across multiple properties or multiple analytical roles will be an advantage\.
Technical:
Below mentioned technical requirements is not a minimum criteria but will be an added advantage for candidates with hotel experience\.
+ For non\-hotel experience, the selection criteria will be based on numerical ability\.
+ Intimate knowledge of Central Reservation System \(Holidex Plus/Trust/Marsha etc\.\), Property Management System \(Opera\)\.
+ Proven knowledge of Revenue Management Software Systems like Optims, Ideas, RateGain, Perform & Price Optimization\.
+ IHG Systems & Tools knowledge will be ideal\.
+ Advanced Microsoft Office knowledge, particularly Excel is a must\.
+ Excellent report writing and presentation skills\.
+ Revenue Management Essential Certification is preferred along with Certification for Holidex Plus and Perform & Price Optiization\.
Personal Attributes:
+ Analytical and number\-savvy\.
+ Drive for Results\.
+ Effective Communicator\.
+ Ability to work to tight deadlines\.
+ Motivated and Independent\.
+ Demonstrates logical & critical thinking\.
+ Strong strategic planning skills\.
+ Ability to balance/prioritise long and short term goals\.
+ Flexible and adaptable to change\.
+ Excellent organizational skills\.
+ Work Management: Attention to Detail
+ Prioritizing skills
+ Ability to prioritise tasks according to business needs
+ Highly focused and dedicated work ethic
People Management:
+ Demonstrates an ability to create a high performance work environment
+ Can effectively communicate \(written & oral\) across all levels of the organization
+ Commitment to development of capability of the team
+ Cultural sensitivity
+ Inspires the team to live the IHG Winning Ways
**Job:** _Revenue Management_
**Location:** _India\-Delhi_
**Requisition ID:** _R121032_