**Technical Analyst 4-Support**
**Preferred Qualifications**
Oracle Functional Services has been at the helm in Development and Support projects since its inception in 2003. It has pioneered the suppleness of 24X7 production support and solution development processes and has stood as a testimony for others to follow the trail of success. This department manages several Ebiz, Siebel, Fusion applications, CRMoD and technologies across Supply Chain, Finance, iProcurement, Advanced Supply Chain Planning, Demantra, Oracle Incentive Compensation, Fusion Middleware, Oracle Identify Management, Oracle Applications Framework, ADF and Siebel applications and Oracle Revenue Management and Billing (ORMB).
Requirement - Oracle Financial Services Lending and Leasing (OFSLL) 14.2.0.0.0 - Techno Functional Consultant
6 years of experience in OFSLL
Modules - Origination & Servicing
Details -
1) Knowledge on Finance & Accounting.
2) Knowledge with respect to the business of OFSLL( Lending & Leasing)
3) Knowledge of Application implementation / Support and troubleshooting
4) Technical exposure to Oracle Database, JAVA, PL SQL, OBIEE ,ADF & Fusion middleware.
Good logical and reasoning skills. Willingness to work in a 24X7 production support environment and shifts with a clear cut understanding of production support processes and tools like Incident Management, Ticketing Systems, Service Level Agreements. Candidates must have good communication skills and be willing to learn and work on emerging technologies.
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
**Job:** Support
**Location:** IN-IN,India-Bangalore
**Other Locations:** IN-IN,India-Hyderabad
**Job Type:** Regular Employee Hire
**Organization:** Oracle