About IBMIBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformationBusiness Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete Who You are
+ You sholuld have thorough applied technical knowledge of the fundamental concepts and technologies associated with Windows Operating Systems (Hardware, Software).
+ You should be capable of performing installation, implementation, customization, operation, recovery and performance tuning.
+ Should have Windows Clustering and Scripting and Automation Problem solving Capability.
What you’ll do
+ Upgrade and Maintain OS Versions.
+ Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
+ RCA preparation and meeting SLA for RCA submission.
+ Planning and implementing fixes / Patches
+ Escalation of Disk management task on production system from L2 team.
+ Complex Health Checking.
+ Citrix related issues , affecting significant no. of users
+ High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.
+ Analyze Problems & escalate to appropriate Levels.
+ Act on Day to Day House Keeping tasks by using tools & scripts
+ To able to perform in 24 x 7 Environment in shift roaster
+ To able to attend calls on call basis whenever assigned
+ Work with Change & Problem Management Tools
+ Create regular reports for Management requirements.
+ Problem determination and resolution within Expected time frame.
+ Perform Root Cause Analysis for the incidents.
+ Identify and recommend improvements to existing processes.
+ Escalations handling.
+ Coordination with Server managers/other teams.
+ Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
+ Adhere to all the account specific technical as well as general process / procedures.
+ Ensure the Service Requests and all pre-requisite checks are followed diligently.
How we’ll help you grow:
+ You’ll have access to all the technical and management training courses you need to become the expert you want to be
+ You’ll learn directly from expert developers in the field; our team leads love to mentor
+ You have the opportunity to work in many different areas to figure out what really excites you
# Adequate Knowledge of MS Patching and resolving the security based problems.# Practical experience on Client Backup tools like TSM, Veritas, Arc server etc.,# Knowledge of Citrix, VM ware and remote server support is an added advantage.# Trouble shooting server based problems with root cause analysis.# Problem solving Capability in IBM, HP and Dell Hardware.# Experience in handling customer base environment of more than 50 servers will be essential. # Good Understanding of trouble shooting & Server based Commands# General Knowledge of Storage, Networking and backup devices# Experience on the following layered products (in one will be Mandatory, more than two will be an added advantage)- DNS- DHCP- WINS- TCP/IP- IIS & FTP# Strong concepts of TCP / IP
Client Innovation Center (CIC)