About the Team:
One key ingredient to Akamai's success has
been an exceptional level of customer service and customization throughout a
customer's life cycle–-initial contacts, pre-sales consultation, contracting
and integration, upgrades, event support, and strategic consultation.
Also, Akamai is a successful business because it is an efficient
business. Supporting Akamai's people in delivering this service and
efficiency level requires a diverse array of enterprise applications. The
team responsible for these applications is distributed, with staff both in
Cambridge, MA and Bangalore, India. The team works on automating the
workflows for various departments in the enterprise. By creating a common
framework of enterprise applications, the team has a first order impact on
Akamai's continued growth while saving millions of dollars.
About the Job
As Senior Business Systems Analyst, you will work in a global environment and
provide significant individual contribution to the enterprise application
integration efforts. You will own the responsibilities of business analysis end
to end. You will come up with innovative solutions for business problems and
will coordinate with the business, development and quality assurance teams to
implement them successfully.
Responsibilities
1. Liaison among stakeholders to analyze, prioritize, communicate and validate
requirements for changes to business processes, policies and information
systems.
2. Understand business problems and opportunities in the context of the
requirements and recommend solutions that enable the organization to achieve
its goals.
3. Create comprehensive, accurate business and functional requirements and
present them clearly to the management and stakeholders. Keep the business
requirements for the application updated over time.
4. Work with Developers, Architects, Development Managers, Business Teams to
ensure timely delivery of a high-quality overall solution that meets business
requirements
5. Develop an in-depth understanding of applications, understand the data model
and its mapping to the various business processes.
6. Be adaptive and responsive. Demonstrate ownership of assigned tasks. Be
productive quickly in a newenvironment that is fast-paced. Learn new processes
and multiple technologies. "Roll up your sleeves" and do what needs
to be done in a timely manner.
Basic Qualifications
Bachelor's Degree in Engineering/Sciences/Systems Management or equivalent
experience
* Overall Work Experience: 4 - 7 years
* Minimum 3 years of experience performing similar BSA roles for
CRM/enterprise-class systems
* Extensive experience writing business requirements, functional requirements,
test cases.
* Strong troubleshooting skills and experience with understanding / providing
technical solutions for business problems.
* Good knowledge and experience with SDLC and business process
* Experience working with business stakeholders, technical teams, QA teams on
delivering new systems functionality and troubleshooting issues, in an
organized and timely manner.
* Proven ability to partner with business stakeholders on mapping out and
improving business processes and system usability, prioritization and conflict
resolution.
* Proven ability to independently deliver on projects, also juggling multiple
tasks.
* Skilled use of Microsoft Office presentation, analysis and reporting tools,
particularly Project, PowerPoint, Word and Excel
* Strong verbal and written communication skills
Desired Qualifications
* Experience working with Services & Support organizations
* PMP Certification
**About Akamai Technologies**
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more at www.akamai.com/careers .
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity .
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here at https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf .