About IBMIBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Strategic Outsourcing is partnering with customer for multiple benefits which include (a) focus on core competency (b) Make IT spend more predictable (c) Making IT agile and supportive enough for catering future business needs. Pairing the industry’s most extensive portfolio of services, hardware and software solutions with our global network of IT, industry and business process experts, IBM optimizes your IT infrastructure to support today’s business requirements while charting a path to transformation across your enterprise Strategic Outsourcing Delivery (SO Delivery) focuses on delivering our IT services to clients all over the world and help clients to manage all or parts of their IT infrastructure so that they can focus on achieving their core business objectives. Working at SO Delivery India provides a variety of opportunities to grow and expand the career. Who you areSystem Support Specialist What you’ll do
+ Good knowledge of Mediation related issue Comtel to Switch (Provisioning).
+ Good knowledge of CDR analysis as per configured plan dump.
+ Good knowledge of Bill cycle Rating, PS delivery, BOM, MBILL, Bill prep, PS generation, SOA, BOCD.
+ Good knowledge of prorate and RC, Flat discount and rate.
+ Resolving billing queries reported by business users.
+ Providing data as per business requests.
+ User-ID management through Security Access Manager Tool.
+ Carrying out production pushes as per client request and troubleshooting real-time problems.
+ Providing RCA, rectification and mitigation for issues reported by users.
+ Creation of scripts for daily operational activities and ad-hoc requests for business users.
+ Active participant in all the change management processes.
How we’ll help you grow:You’ll have access to all the technical and management training courses you need to become the expert you want to be.You’ll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.
+ Configuration of products (PLANS, COFU, PROMO etc.) as per business requirement.
+ Have good knowledge of Session and event charging.
+ Fare knowledge of CDR flow and rejection and re-rating
Domestic Delivery