Description
• As a Subject Matter expert you will be responsible for the oversight and delivery of the processes that govern build
activities within ICS OS provisioning
• Exhibit excellent command on technology and OS knowledge
• Affect change within sphere of influence and lead development of innovative improvements and world-class practices.
• Lead implementation of multiple service improvements to finish
• Ensure build activities are performed in compliance with corporate risk and security policies.
• effectively contribute the implementation of new ideas and continuous process improvement
• Support and solicit input from team members at all levels within the organization
• Reinforce team approach throughout practice both on LOB projects and internal IPD initiatives
• You will have client/stake holder contact and build important relationships
• Keep management and/or client services informed of pertinent project or client related information (i.e., work scope
changes)
• Lead others by example to complete high quality work efficiently
• Create an environment where each employee can successfully achieve professional career path goals
Qualifications - Internal
8 years of experience OS infrastructure products and services
• Proven success delivering enterprise technologies to the lines of business in large-scale enterprise environments.
• Global infrastructure planning and delivery experience
• Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
• Excellent customer service support with a ‘can-do’ attitude
• Ability to execute with discipline and urgency
• Demonstrated impact and influencing skills with high degree of initiative
• Collaborative/Team oriented
• Organized with strong attention to detail and time management skill
• Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning
environments
• Ideal background for this role would be Experience working in Programming or Data Management.
• Experience including demonstrated skills and competency in project management tasks
• Ability to work to a variety of client-driven specifications
• Excellent verbal and written communication skills with experience in direct internal and external customer relationship
management.
• Ability to learn new and different technologies to a working depth quickly
• Proficient with SharePoint, Office Communicator , Visio, Excel, Word, Outlook and PowerPoint
• Systems and network management
• Creative problem solving
• 24/7 customer support and service delivery experience
• Performance metrics & reporting
• Change management
• Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow
• Understanding of data center design principles, industry best practice and emerging technologies
• Proven ability to understand process mapping
**Job:** **Technology Operations*
**Organization:** **CORPORATE SECTOR*
**Title:** *Tech Ops Analyst*
**Location:** *IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120*
**Requisition ID:** *150127195*