Title: Assistant Manager - Account Management Support
Location: India
Job Number: IND00651
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
Global Delivery Network (GDN) plays a vital role in providing efficient and effective offshore support for all EY service lines (Assurance, Advisory, Tax and TAS) and CBS functions (such as IT, Finance & Accounting, Risk Management, People). GDN has centres across the globe, including four centres in India (Bangalore, Gurgaon, Kerala and Chennai), and one each in Manila, Poland, China and Argentina and is an important component of the organization's strategy.
Global Talent Hubs (GTH) are a key solution to address our challenges in the market from winning new engagements to managing resource availability which enable client service teams from across geographies to extend their talent pool to diverse locations, largely emerging markets. The services include TAX, TAS, and Advisory, Assurance and Knowledge
Global Shared Services (GSS) plays a vital role in providing efficient and effective offshore support for all EY service lines and CBS functions (such as IT, Finance & Accounting, Risk Management, People) and Markets, BMC(Brand Marketing and Communication) and AWS (Administrative and Workplace Services)
Job Summary:
The incumbent should be comfortable operating in a GIC (Global In-house Captives) environment. The individual would work closely with GSS Operations Leader and provide strategic and relationship management support to enable GSS stakeholder management.
Roles and Responsibilities:
Essential Functions of the Job
Foster, develop and maintain positive relationship with internal stakeholders by strong understanding of their evolving needs expectations, perceptions and key business imperatives
Should be able to conceptualize / visualize business solution and deliver customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage.
Will need to “wear many hats“ and should be able to adopt consultative / partnering approach
Ability to design, implement and present business and performance dashboards.
Analytical/Decision Making Responsibilities:
Ability to gather strategic decision making requirements from businesses to develop management metrics
Ability to design and implement business and performance dashboards
Make recommendations to the leadership based on the analysed data and to highlight business impact / change.
Assist in identifying data sources; perform data collection, analysis and interpretation of data; preparation and presentation of reports to the stakeholders for decision making / overall positioning of the organization
Ability to analyze and report on data obtained from multiple sources and to make recommendations to the leadership – highlighting impact / change.
Ability to work within a matrix environment – where a “one size fits all” may not be sufficient.
Carry out insightful research and analysis in terms of customer specific growth drivers, scalability, demand for services/solutions, existing and potential competition
Appreciate that different ways of working exist with each location. Ability to question and understand why we do things in particular ways and be prepared to challenge.
Proactively anticipates problems before they occur. Define the problem and identify the possible causes. Work with team members to evaluate possible solutions and outline action plan.
Adapts to constantly changing work requirements while assimilating new information, analyzing it, and effectively applying it.
Knowledge and skills:
Excellent verbal and written communication skills, including active listening skills
Good knowledge and understanding of outsourcing / shared services industry and related micro / macro-economic indicators
Ability to think out of the box and strategically
Very strong communication skills, critical thinking and analytical ability, learning ability, interpersonal skills, dealing with ambiguity, team work, building relationships, problem solving capabilities with an eye for detail
Ability to conduct research and develop documents / collaterals / presentations / reports in a crisp, clear, concise manner
Strong computer skills; advanced skills in Excel, Word and PowerPoint
Knowledge of management concepts / tools such as Balanced Scorecard, Benchmarking, Business Process Reengineering, Change Management, Customer Relationship Management, Business Value proposition etc.
Ability to work as part of a virtual team and maintain excellent relationship with the stakeholders
Ability to work within a matrix environment – “one size does not fit all” Qualifications: EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
Global Delivery Network (GDN) plays a vital role in providing efficient and effective offshore support for all EY service lines (Assurance, Advisory, Tax and TAS) and CBS functions (such as IT, Finance & Accounting, Risk Management, People). GDN has centres across the globe, including four centres in India (Bangalore, Gurgaon, Kerala and Chennai), and one each in Manila, Poland, China and Argentina and is an important component of the organization's strategy.
Global Talent Hubs (GTH) are a key solution to address our challenges in the market from winning new engagements to managing resource availability which enable client service teams from across geographies to extend their talent pool to diverse locations, largely emerging markets. The services include TAX, TAS, and Advisory, Assurance and Knowledge
Global Shared Services (GSS) plays a vital role in providing efficient and effective offshore support for all EY service lines and CBS functions (such as IT, Finance & Accounting, Risk Management, People) and Markets, BMC(Brand Marketing and Communication) and AWS (Administrative and Workplace Services)
Job Summary:
The incumbent should be comfortable operating in a GIC (Global In-house Captives) environment. The individual would work closely with GSS Operations Leader and provide strategic and relationship management support to enable GSS stakeholder management.
Roles and Responsibilities:
Essential Functions of the Job
Foster, develop and maintain positive relationship with internal stakeholders by strong understanding of their evolving needs expectations, perceptions and key business imperatives
Should be able to conceptualize / visualize business solution and deliver customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage.
Will need to “wear many hats“ and should be able to adopt consultative / partnering approach
Ability to design, implement and present business and performance dashboards.
Analytical/Decision Making Responsibilities:
Ability to gather strategic decision making requirements from businesses to develop management metrics
Ability to design and implement business and performance dashboards
Make recommendations to the leadership based on the analysed data and to highlight business impact / change.
Assist in identifying data sources; perform data collection, analysis and interpretation of data; preparation and presentation of reports to the stakeholders for decision making / overall positioning of the organization
Ability to analyze and report on data obtained from multiple sources and to make recommendations to the leadership – highlighting impact / change.
Ability to work within a matrix environment – where a “one size fits all” may not be sufficient.
Carry out insightful research and analysis in terms of customer specific growth drivers, scalability, demand for services/solutions, existing and potential competition
Appreciate that different ways of working exist with each location. Ability to question and understand why we do things in particular ways and be prepared to challenge.
Proactively anticipates problems before they occur. Define the problem and identify the possible causes. Work with team members to evaluate possible solutions and outline action plan.
Adapts to constantly changing work requirements while assimilating new information, analyzing it, and effectively applying it.
Knowledge and skills:
Excellent verbal and written communication skills, including active listening skills
Good knowledge and understanding of outsourcing / shared services industry and related micro / macro-economic indicators
Ability to think out of the box and strategically
Very strong communication skills, critical thinking and analytical ability, learning ability, interpersonal skills, dealing with ambiguity, team work, building relationships, problem solving capabilities with an eye for detail
Ability to conduct research and develop documents / collaterals / presentations / reports in a crisp, clear, concise manner
Strong computer skills; advanced skills in Excel, Word and PowerPoint
Knowledge of management concepts / tools such as Balanced Scorecard, Benchmarking, Business Process Reengineering, Change Management, Customer Relationship Management, Business Value proposition etc.
Ability to work as part of a virtual team and maintain excellent relationship with the stakeholders
Ability to work within a matrix environment – “one size does not fit all”