Virtual Workspace Service (VWS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. VWS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 260,000 end users and 125,000 virtual access users.
The individual selected for this position will be a member of the End User Services VDI Operations team. To ensure that the VDI service is available to clients, the candidate will be responsible for providing operational support for multiple back-end components, including engineering, implementation, and business-as-usual activities. The responsibilities also cover daily health checks, configuration reviews, capacity management, incident management, root cause analysis, service improvement programs, risk management, security patching, general maintenance activities are important parts of this job, as are the implementation and acceptance of new technology into the environment. The individual will work closely with other teams, especially those providing engineering, infrastructure (server hardware/OS, NAS, SAN, network), project management, and lower-tier client support services. Support is provided as part of a continuous global operations model via follow the sun. Hours of coverage will vary in order to provide 24x7 Coverage across all regions.
*Requirements:*
Team-oriented approach and ability to work well with partner organizations in a large corporate environment
Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
Exceptional communication skills, verbal and written, that are appropriate for both technical and business audiences
Mentoring and knowledge-sharing skills that will enhance the team’s performance
Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours
Education
Bachelor degree or equivalent education/work experience
Technical Qualifications:
3-5 years’ experience and strong skills in supporting Server / Application / Desktop Virtualization technologies (VMWare, Citrix) and Large-Scale environments; certification is preferred
3-5 years’ experience and proven ability to support Microsoft Windows server environment (App-V, AD, DNS, DHCP, DFS, Group Policies, IIS, File, Print Service etc.); certification is preferred
Thorough understanding of Citrix Xen Desktop 5x, 7x> and Familiarity of thin terminal management (Wyse, HP and eLux Thin Manage) products
Thorough understanding of Citrix XenApp 4.5, 6.x and 7.x products, Citrix Provisioning Services, Policies, Load Balancing, Store front, Cert renewals, and IMA / FMA Architecture
Proficient with Citrix NetScalar (Install, Configuration and Management), Cert renewals etc.
Familiarity with standard enterprise applications such as MS SQL 2005/2008, Tivoli, SCOM, SharePoint, Splunk, etc.
Basic understanding of SAN, Networking, Security, and Backup Technologies.
Familiarity with quality assurance and systems testing protocols in a complex technical environment
Proficiency with standard desktop applications including Microsoft Excel, Outlook, PowerPoint, Project, Visio, and Word
Scripting and automation (Perl/PowerShell/Python) skills are required
**Job:** **Infrastructure Service Support*
**Organization:** **CORPORATE SECTOR*
**Title:** *Virtual Desktop Infrastructure Operations (Citrix/VMware)Operations Engineer*
**Location:** *IN-AP-Hyderabad-Divyasree Solitaire / 33208*
**Requisition ID:** *170007340*